Taylor Pearson
Russellville,AR
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Excellent multitasking capabilities, motivated to maintain customer satisfaction and contribute to success.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dunkin' Donuts
Bentonville, AR
04.2019 - Current
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Completed opening and closing duties to facilitate business operations
Secretary
NWACC Work Program
Bentonville, AR
08.2018 - 04.2019
- Performed office-related support tasks and clerical functions, including creating student ID cards, updating student registrations, and directing visitors to correct departments.
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Received and routed incoming calls and correspondence to promote timely communication
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Created agendas, meeting notes and other documents to enhance collaborative process
Personal Care Assistant
The Suggs Family
Bentonville, AR
02.2018 - 04.2019
- Provided safe mobility support to help patient move around personal and public spaces.
- Helped patient maintain optimal health by overseeing medication administration and all doctor's appointments.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Education
GED -
Fayetteville Adult Education
Fayetteville, AR05.2018
Associate of Arts - General Studies
NorthWest Arkansas Community College
Bentonville, ARSkills
- Employee Training
- Product Knowledge
- Customer Complaint Resolution
- Quality Management
- Excellent Multitasking Capability
- Team Player
- Answering Phones
- Company Policies And Procedures
- General Cleaning
- Attention To Detail
- Safety Requirements
Timeline
Shift Lead
Dunkin' Donuts
04.2019 - Current
Secretary
NWACC Work Program
08.2018 - 04.2019
Personal Care Assistant
The Suggs Family
02.2018 - 04.2019
GED -
Fayetteville Adult Education
Associate of Arts - General Studies
NorthWest Arkansas Community College