Taylor Peay
Tempe ,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Petsmart
Mesa, AZ
06.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dental Assistant Intern
Dental Unity
Scottsdale
05.2022 - 10.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in performing comprehensive oral examinations, contributing to the detection of early signs of dental issues.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Built trusting relationships with patients through empathetic listening, clear communication, and genuine care for their wellbeing.
Front Desk Receptionist
SimmonMed
Tempe, AZ
03.2019 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
Education
Certification - Dental Assistant
Unity
Phoenix, AZ12.2023
Yes - High School
Pennfoster
Phoenix Job Corp 01.2013
Skills
- Critical Thinking
- Computer Proficiency
- Customer Service
- Data Entry
- Problem Resolution
- Call center experience
- Microsoft Excel
- Payment Processing
- Scheduling
Timeline
Customer Service Representative
Petsmart
06.2024 - 10.2024
Dental Assistant Intern
Dental Unity
05.2022 - 10.2023
Front Desk Receptionist
SimmonMed
03.2019 - 10.2022
Certification - Dental Assistant
Unity
Yes - High School
Pennfoster