Taylor Perry
La Vergne,TN
Summary
Customer Service Specialist with extensive experience in enhancing member satisfaction through efficient issue resolution and collaborative onboarding processes. Recognized for maintaining high performance metrics and delivering service excellence in fast-paced environments, driving quality and efficiency across all customer interactions.
Overview
8
8
years of professional experience
Work History
MEMBER SERVICE SPECIALIST
GOVX
01.2025 - Current
- Provided top-tier customer support to members via phone, email, and chat.
- Resolved order, account, and delivery issues, enhancing member satisfaction through professionalism and urgency.
- Consistently exceeded performance metrics for response time and satisfaction
- Collaborated across teams to ensure a seamless, member-focused experience.
- Coordinated with vendors to ensure accurate order handling and timely issue resolution, improving overall service quality.
- Onboarded and trained new team members on process and policy, fostering a knowledgeable and efficient team.
ONBOARDING SPECIALIST
PAYROC
01.2024 - 01.2025
- Facilitated onboarding and account setup for 500+ clients monthly, ensuring seamless integration into services.
- Partnered with sales and customer service teams to ensure smooth client transitions.
- Provided clear information and guidance on payment platforms and processes to enhance user understanding.
- Responded promptly to customer inquiries and successfully resolved complaints.
- Created detailed reports to monitor account performance and client satisfaction, driving informed decision-making.
ONBOARDING & UNDERWRITING SPECIALIST
13 VERTICALS
01.2019 - 01.2024
- Processed new account setups and updates with precision and attention to detail.
- Investigated and resolved account discrepancies, errors, and billing disputes.
- Coordinated with multiple departments to facilitate timely resolution of customer issues.
- Managed large volumes of inbound and outbound calls to resolve account issues efficiently.
- Managed and responded to customer inquiries with empathy and professionalism.
- Maintained confidentiality while managing sensitive financial and client data.
- Analyzed customer feedback trends to pinpoint opportunities for service improvements.
Education
ASSOCIATE OF SCIENCE - PSYCHOLOGY
Motlow State Community College
Smyrna, TNSkills
- Customer support
- Client relationship management
- Payment processing
- Transaction Management
- Data accuracy
- Reporting
- Office software
- Compliance Monitoring
- Time Management & Multitasking
- Team collaboration
Timeline
MEMBER SERVICE SPECIALIST
GOVX
01.2025 - Current
ONBOARDING SPECIALIST
PAYROC
01.2024 - 01.2025
ONBOARDING & UNDERWRITING SPECIALIST
13 VERTICALS
01.2019 - 01.2024
ASSOCIATE OF SCIENCE - PSYCHOLOGY
Motlow State Community College