To support and organize daily duties while utilizing teamwork, collaboration and decision making based on logic.
Provide timely execution of managing, scheduling, analyzing, and any other needs while working quickly and effectively with a bright attitude.
Assist in advising and marketing by interpreting the needs, requirements, and policies of the team and students in an effective manner.
Overview
9
9
years of professional experience
Work History
University Student Records Coordinator
The City University of New York
Manhattan, NY
09.2022 - Current
Conducted meticulous data entry and verification processes to guarantee the precision of student records.
Effectively managed and maintained student records for a diverse student population at CUNY.
Organized and updated student information, ensuring accuracy and compliance with university policies.
Provided training to staff on the use of record-keeping technology and best practices.
Participated in team meetings and contributed ideas to enhance overall departmental performance.
Promptly assisted campuses with any questions, technical problems or urgent issues.
Collected, evaluated and stored documents securely in permanent records.
Licensed Insurance Sales Representative
Shannon Brooks State Farm
Amarillo, TX
06.2018 - 09.2022
Greet and assist in-office customers.
Answer incoming phone calls, and provide phone support for customers as needed.
Make outbound calls to gain business and appeal to the public.
Create marketing and outbound calling lists.
Handle confidential and time sensitive information.
Schedule meetings.
Produce monthly reports on the growth of the office.
Train new team members to speak to customers and navigate the online system.
Marketing: managing social media, decorating for holidays and special occasions, organizing visits with local Amarillo merchants to gain exposure and help the community.
Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
Explain coverage options to potential policyholders, answering questions or concerns.
Receptionist and Facilities
VuJaDe Hair Salon
Amarillo, TX
06.2015 - 09.2022
Greet all Customers as they enter the shop.
Answer incoming phone calls and assist customers.
Responsible for facilities clean up.
Cashier
Coulter Gardens & Nursery
Amarillo , TX
05.2016 - 08.2016
Greet Customers.
Operate Cash Registers, open and close.
Customer Service.
Processed sales transactions to prevent long customer wait times.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Accepted cash and credit card payments, issued receipts and provided change.
Education
Bachelor of Fine Arts - Theatre
West Texas A&M University
Canyon, TX
05.2022
Associate in Science - Theatre
Amarillo College
Amarillo, TX
08.2020
Graduate -
Randall High School
Amarillo, TX
05.2018
Skills
Adept verbal and written communication
Strong organizational skills and ability to prioritize and manage tasks effectively
Acute attention to detail and ability to work on several tasks at once while staying focused and completing priority tasks within their deadlines
Marketing skills in social media and involvement/collaboration with the local community
Strong customer engagement skills, product pitching and closing sales
Client Prospecting
Providing efficient and necessary reporting/researching in a timely manner
Proficient as an active listener and problem solver
Critical Thinking
Effectual people skills and an overall team player
Relationship Building
Clientele Development
Proficiency in common office applications; Microsoft Office: Excel, Outlook, Word, Adobe Acrobat
References
NAME: Shannon Brooks
COMPANY: State Farm
JOB TITLE: Agent
EMAIL: shannonbrooks21@gmail.com OR shannon.brooks.b4qd@statefarm.com
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)