Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Probst

Las Vegas

Summary

Experienced Tesla Sales Advisor with expertise in Solar Sales, Self-Serve Demo Drives, Sales Assist (converting web leads), Inbound Calls, and Delivery Campaigns. Proven track record in enhancing customer satisfaction, streamlining processes, and driving sales. Skilled in product demos, customer interactions, and team support, ensuring smooth deliveries. Strong communicator and problem-solver, consistently delivering results in a dynamic, fast-paced environment.

Overview

2
2
years of professional experience

Work History

Inbound Calls

Tesla
11.2024 - Current
  • Manage upwards of 40 inbound calls daily, assisting customers with sales inquiries, pre-delivery questions, and product information, ensuring a seamless experience from start to finish.
  • Provide creative problem-solving solutions to resolve customer concerns and overcome obstacles, ensuring satisfaction and fostering positive relationships.
  • Collaborate with the sales and delivery teams to streamline processes, ensuring timely and accurate vehicle deliveries.
  • Guide customers through the purchasing journey, offering personalized recommendations and expert advice on Tesla products and services.
  • Continuously contribute to enhancing the overall customer experience by identifying and implementing improvements based on feedback and customer interactions.
  • Stay current on product knowledge, incentives, and local processes to provide accurate information, maximize sales opportunities, and ensure a seamless customer experience.

Sales Assist (Converting Web Leads)

Tesla
05.2024 - 11.2024
  • Achieved a Sales-Per-Hour rate of .3055 with a total of 73 demo drives scheduled and 167 orders in H2 2024
  • Successfully assisted customers with completing post-order tasks ensuring smooth delivery of their Tesla vehicles, demonstrating exceptional sales skills and product expertise.
  • Earned numerous customer testimonials praising my in-depth product knowledge and the seamless, positive buying experience I provide.
  • Known for delivering personalized, informative guidance, ensuring each customer feels confident and well-informed throughout the purchasing process.
  • Built strong, lasting relationships with clients, contributing to high levels of satisfaction and repeat business.

Self Serve Demo Drive/Real-Time Analyst

Tesla
01.2024 - 05.2024
  • Facilitated upwards of 40+ demo drives per day across 6+ locations, ensuring a smooth and efficient process for customers and staff.
  • Verified customer credentials and track vehicles during demo drives to ensure safety, compliance, and proper vehicle handling throughout the process.
  • Ensured that all demo vehicles are properly secured and locked up at the end of each day to maintain inventory security.
  • Monitored and tracked employee productivity through visual models and Excel spreadsheets, providing daily and weekly performance updates to management.
  • Stay informed on local and state regulations to ensure Tesla demo drives comply with all policies, maintaining safety and legal standards.

Solar Virtual Consultations

Tesla
05.2023 - 09.2023
  • Guided customers through Tesla’s energy products, educating on features, benefits, and how they can optimize energy use for their homes.
  • Provided detailed financing estimates, helping customers understand their payment options and assist with any financing-related inquiries.
  • Evaluated customers' eligibility for local incentives and government programs, ensuring they take full advantage of available savings.
  • Addressed and resolve any questions or concerns customers have, offering clear, accurate information to support their decision-making process.
  • Maintained knowledge of current energy trends and policies to deliver up-to-date, relevant information to customers.

Education

Bachelor of Arts - Music Business Management

Columbia College Chicago
Chicago, IL
12-2019

Skills

  • Microsoft Office360
  • FinOps
  • Sales Management Platform (SMP)
  • Delivery Registration Operations (DRO)
  • Acquisition Management Pipeline (AMP)

Timeline

Inbound Calls

Tesla
11.2024 - Current

Sales Assist (Converting Web Leads)

Tesla
05.2024 - 11.2024

Self Serve Demo Drive/Real-Time Analyst

Tesla
01.2024 - 05.2024

Solar Virtual Consultations

Tesla
05.2023 - 09.2023

Bachelor of Arts - Music Business Management

Columbia College Chicago

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Taylor Probst