Taylor-Rae Cole
Frankfort
Summary
Dynamic Administrative Assistant with extensive experience at Northern Light Health, excelling in scheduling and meeting planning. Highly organized and a strong problem solver, I successfully managed budgets and facilitated project delivery, ensuring exceptional support for senior leadership. Proven ability to maintain confidentiality and build positive relationships with staff and patients alike.
Overview
4
4
years of professional experience
Work History
Administrative Assistant II
Northern Light Health
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Cashier
Governor's Restaurant & Bakery
11.2023 - 10.2024
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Patient Service Representative III
Northern Light Health Lafayette Family Cancer Institute
12.2020 - 05.2023
- Used Cerner to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
Education
Associate of Science - Health Information Technology
Beal College
Bangor10-2020
High School Diploma -
Katahdin Middle And High School
Stacyville, ME06-2015
Certified Nursing Assistant -
Region II Applied Technology
Houlton01-2015
Skills
- Letter preparation
- Meeting planning
- Reception oversight
- Scheduling
- Research
- Proofreading
- Travel arrangements
- Strong problem solver
- Document conversion
- Senior leadership support
- Excel spreadsheets
- Highly organized
- Payroll and benefits administration
- Sensitive material handling
- Detailed meeting minutes
- Filing
Timeline
Cashier
Governor's Restaurant & Bakery
11.2023 - 10.2024
Administrative Assistant II
Northern Light Health
05.2023 - Current
Patient Service Representative III
Northern Light Health Lafayette Family Cancer Institute
12.2020 - 05.2023
Associate of Science - Health Information Technology
Beal College
High School Diploma -
Katahdin Middle And High School
Certified Nursing Assistant -
Region II Applied Technology
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