Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Taylor Reidenbach

Scranton,PA

Summary

Taylor is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Is seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Geisinger Orthopedics
05.2021 - 05.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained a cash drawer.

Cashier

Christmas Tree Shops
10.2015 - 02.2020
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Waitress/Food Prep/Shift Manager

Orleans Soups And Salads
06.2013 - 09.2015
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Cashier

Gerrity's Supermarket
10.2010 - 06.2013
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Master of Science - Criminal Justice/Concentration Counter-terrorism

Southern New Hampshire University
Hooksett, NH
02.2023

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
10.2019

Associate of Science - Criminal Justice Police

Lackawanna College
Scranton, PA
10.2016

Skills

  • Scheduling
  • Complaint Resolution
  • Paperwork Processing
  • Data Collection
  • Data Entry
  • Microsoft PowerPoint
  • Customer Relations
  • Documentation
  • Money Handling Abilities
  • Customer Service
  • Staff Training
  • Problem Resolution
  • Time Management

Accomplishments

  • Customer Relations - Earned award for highest collections in previous position.
  • Supervised team of 5 staff members.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Customer Service Representative

Geisinger Orthopedics
05.2021 - 05.2023

Cashier

Christmas Tree Shops
10.2015 - 02.2020

Waitress/Food Prep/Shift Manager

Orleans Soups And Salads
06.2013 - 09.2015

Cashier

Gerrity's Supermarket
10.2010 - 06.2013

Master of Science - Criminal Justice/Concentration Counter-terrorism

Southern New Hampshire University

Bachelor of Science - Criminal Justice

Southern New Hampshire University

Associate of Science - Criminal Justice Police

Lackawanna College

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Taylor Reidenbach