Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Ross

Marietta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Sales Advisor

Concentrix
01.2023 - 08.2023
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Customer Service Representative

Conduent
05.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

Teleperformance
05.2021 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Associate of Science - Business Administration

Sussex County Community College
Newton, NJ
05.2024

Skills

  • Information Updates
  • Post-Sales Support
  • Product Promotion
  • Product Merchandising and Distribution
  • Fleet Dispatching
  • Senior Leadership Support
  • Sales Expertise
  • Customer Relations
  • Retail Sales Customer Service
  • Correcting Discrepancies

Timeline

Sales Advisor

Concentrix
01.2023 - 08.2023

Customer Service Representative

Conduent
05.2022 - 10.2022

Customer Service Representative

Teleperformance
05.2021 - 10.2022

Associate of Science - Business Administration

Sussex County Community College

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Taylor Ross