Taylor Rossi
Columbus,OH
Summary
Highly motivated and results-driven professional with a strong background in retail operations, customer service, and front desk management. Demonstrated success in driving sales, improving productivity, and cultivating dynamic teams to provide exceptional customer experiences. Committed to fostering positive and productive work environments through building strong relationships with customers and colleagues.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Nar Reserve
2024.06 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Department Manager
Kroger
2019.06 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Event Usher
Columbus Crew SC
2017.03 - Current
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Provided exceptional customer service by promptly addressing inquiries and concerns from event attendees.
- Contributed to successful event execution by promptly setting up and breaking down event materials as needed.
- Resolved conflicts among guests professionally, promoting a positive atmosphere at events.
Department Assistant
Kroger
2015.06 - 2019.06
- Managed tasks across team to deliver projects on time and under budget. Instructed new employees regarding company policies and job duties and organized team building activities aimed at promoting workplace morale.
- Demonstrated excellent organizational and communication skills while managing multiple projects simultaneously.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
Education
Ecot
Columbus, OH06.2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Scheduling
Timeline
Front Desk Receptionist
Nar Reserve
2024.06 - Current
Department Manager
Kroger
2019.06 - Current
Event Usher
Columbus Crew SC
2017.03 - Current
Department Assistant
Kroger
2015.06 - 2019.06
Ecot