Taylor Russell

• Managed the operations of 8+ clinics, 9 direct reports and 100+ indirect reports.
• Developed, managed, and improved critical clinical KPIs including authorization utilization and clinical productivity benchmarks.
• Enhanced patient care quality by developing and implementing streamlined clinical processes.
• Mentored junior staff members, contributing to the development of a high-performing, cohesive team focused on achieving departmental goals.
• Implemented trauma-assumed, assent-based frameworks across clinic operations, improving staff engagement and care outcomes.

• Oversaw 4 clinics across the region, managing performance metrics, clinical quality, and compliance.
• Trained and coached Clinic Directors on clinical best practices.
• Led operational turnaround efforts resulting in improved client retention and staff satisfaction.
• Implemented policies that fostered cross-clinic collaboration, improving consistency and communication across the region. Introduced progressive practices for assent-based care and cultivated an inclusive work environment.

• Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
• Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
• Lead the company in turnover rate and specialized in high-need clinical cases.
• Oversaw foundation of new social skills program at a De Novo clinic.

Worked as Lead RBT training newly hired staff and Case Manager assisting Clinic Director with supervision and protocol modification.