Taylor Sands
Enid ,OK
Overview
9
9
years of professional experience
Work History
Medical Office Specialist
St Mary’s Physician Associates
Enid, OK
03.2025 - Current
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Processed insurance claims and verified patient eligibility for seamless billing operations.
- Communicated effectively with patients regarding medical inquiries and appointment details.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Used Software to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Title Clerk
Tag Agency Of Enid
Enid, OK
11.2021 - 03.2025
- Processed vehicle titles and registrations efficiently to ensure compliance with state regulations.
- Maintained accurate records of title transactions in electronic database systems.
- Assisted customers with inquiries related to title transfers and vehicle registration processes.
- Coordinated with local law enforcement for verification of vehicle ownership and title authenticity.
- Reviewed documentation for accuracy, reducing discrepancies in title processing by implementing checklists.
- Trained new staff on procedures for handling titles and customer service protocols effectively.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Certified Nursing Assistant
Champion Home and Companion Care
Enid, OK
06.2020 - 11.2021
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Seiling Nursing Center
Seiling, OK
01.2019 - 05.2020
- Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.
- Assisted nursing staff with patient monitoring and documentation, maintaining accurate health records.
- Trained new staff on best practices in patient care and safety protocols, enhancing team efficiency.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Manager
Gores Travel Plaza
01.2017 - 12.2018
- Oversee daily operations to ensure quality customer service and satisfaction.
- Train and mentor staff on operational procedures and best practices.
- Implement process improvements to enhance workflow efficiency across departments.
- Coordinate inventory management, ensuring adequate stock levels and timely replenishment.
- Develop staff schedules to optimize coverage during peak hours and events.
- Monitor financial transactions, ensuring accuracy in cash handling and reporting.
- Resolve customer complaints effectively, maintaining positive relationships and service standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Certife
Vici Nursing Home
Vici, OK
02.2018 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
CNA -
High Plains Technology Center
Woodward, OKSkills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical documentation
- Insurance verification
- Healthcare regulations
- Appointment setting
- Multitasking and organization
- Positive attitude
- Patient demographics
- Patient care
- Problem-solving
- Cleaning and sanitizing
- HIPAA regulations
- Computer skills
- Team leadership
- Clinical documentation
- Phone and email etiquette
- Payment reconciliation
- Payment collection and processing
- Flexible schedule
- Patient registration
- Front desk management
- Appointment scheduling
Timeline
Medical Office Specialist
St Mary’s Physician Associates
03.2025 - Current
Title Clerk
Tag Agency Of Enid
11.2021 - 03.2025
Certified Nursing Assistant
Champion Home and Companion Care
06.2020 - 11.2021
Certified Nursing Assistant
Seiling Nursing Center
01.2019 - 05.2020
Certife
Vici Nursing Home
02.2018 - 04.2018
Manager
Gores Travel Plaza
01.2017 - 12.2018
CNA -
High Plains Technology Center