Taylor Shellen
Rockford
Summary
Dynamic bartender with a strong focus on superior customer service, responsible alcohol service, and effective communication. Proven ability to enhance guest experiences and foster loyalty through personalized interactions.
Overview
8
8
years of professional experience
Work History
Lead Bartender
Atlas Bowl
Trumansburg, NY
02.2021 - 04.2025
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed and trained bartending staff on cocktail preparation and customer engagement techniques.
Wine Server
Shalestone Vinyards
Lodi, NY
04.2019 - 04.2025
- Provided exceptional wine service, enhancing guest experiences through knowledgeable recommendations and attentiveness.
- Developed recurring customer relationships by providing personalized service, fostering loyalty, and encouraging repeat visits.
- Cultivated in-depth knowledge of wine varieties, pairing options, and vineyard practices to educate guests effectively.
- Maintained cleanliness and organization of serving areas, ensuring compliance with safety and sanitation standards.
Beertender
Lucky Hare Brewing Company
Hector, NY
03.2017 - 07.2019
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Collaborated with fellow staff members to optimize workflow and service quality.
Education
High School Diploma -
Rockford High School
Rockford, MI06.2007
No Degree - Outdoor Recreation
Central Michigan University
Mount Pleasant, MISkills
- Upselling techniques
- Responsible alcohol service
- Bar equipment management
- Engaging demeanor
- Superior customer service
- Food service
- Clear and effective communication
- Cleanliness standards
- Changing beer kegs
- Proficient with Toast POS
Timeline
Lead Bartender
Atlas Bowl
02.2021 - 04.2025
Wine Server
Shalestone Vinyards
04.2019 - 04.2025
Beertender
Lucky Hare Brewing Company
03.2017 - 07.2019
No Degree - Outdoor Recreation
Central Michigan University
High School Diploma -
Rockford High School