Taylor Shelton
Oxford,GA
Summary
Adept Service Advisor with a proven track record at Rush Enterprises, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in computer software for seamless operations and a master in maintaining customer relations under pressure. Balances a strong work ethic with superior multitasking abilities, ensuring high productivity and team cohesion.
Overview
7
7
years of professional experience
Work History
Service Advisor
Rush Enterprises
Atlanta, GA
08.2018 - Current
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
Production Worker
Panera Restaurant
Loganville, GA
01.2018 - 08.2018
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Regularly performed side work duties such as restocking inventory, cleaning dining areas, and organizing menus before each shift.
- Greeted guests upon arrival and provided exceptional service throughout their visit to ensure returning customers.
- Great ability to follow oral and written instructions
- Strong interpersonal and customer service skills
Cashier
Hardee's Restaurant
Loganville, GA
06.2017 - 01.2018
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Regularly performed side work duties such as restocking inventory, cleaning dining areas, and organizing menus before each shift.
- Greeted guests upon arrival and provided exceptional service throughout their visit to ensure returning customers.
- Great ability to follow oral and written instructions
- Strong interpersonal and customer service skills
Education
High School Diploma -
Walnut Grove High School
Loganville, GA05-2015
Skills
- Repairs Scheduling
- Customer Service
- Computer Skills
- Data Entry
- Service Estimates
- Customer consulting
- Conflict Resolution
- Progress Reporting
- Data Processing
- Listening Skills
- Attention to Detail
- Multitasking and Organization
- Excellent Communication
Timeline
Service Advisor
Rush Enterprises
08.2018 - Current
Production Worker
Panera Restaurant
01.2018 - 08.2018
Cashier
Hardee's Restaurant
06.2017 - 01.2018
High School Diploma -
Walnut Grove High School
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