Taylor Shepard
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in plan development and leading teams.
Overview
7
7
years of professional experience
Work History
Territory Sales Manager
Altria Group Distribution Company
04.2023 - Current
- Monitor customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals for 170+ accounts.
- Responsibly sell company initiatives to retail partners, while exceeding the monthly target for 4 consecutive months
- Influence and maintain strong relationships with key decision makers in assigned territory.
Management Trainee
Enterprise Rent-A-Car
06.2021 - 03.2023
- Assisted the sales team on upsells and cross-sells while also taking on special projects as needed.
- Consistently monitored customers and identify existing accounts with churn risks; Maintain a fleet of over 375+ vehicles.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Youth Enrichment Instructor
YMCA
05.2017 - 02.2021
- Actively participated and led team building and confidence accelerating programs for at-risk youth
- Served as a Youth Development Professional and learned multiple styles and methods of communication strategies
- Assessed guidance for all campers through adherence to all policies and procedures; Demonstrated sound judgment within established limits.
Customer Service Specialist
WMU Student Recreation Center
08.2018 - 03.2020
- Regulated and requisitioned equipment as necessary and maintained a strict supply control.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved all student issues – identified the correct person or resource to fix the issue; Proactively researched alternatives when the appropriate resource was unavailable.
Education
Bachelor of Business Administration, B.B.A. - Marketing
Haworth College of Business, Western Michigan University
Kalamazoo, MI04.2022
Skills
- Performance Management
- Solution Selling
- Partnership Development
- Business Growth and Retention
- Strategic Planning
- Effective Organization
Honors Awards
- Western Michigan University Academic Achievement Award - 12/2021
- Haworth College of Business Dean's List - 04/2018 - 12/2021
Timeline
Territory Sales Manager
Altria Group Distribution Company
04.2023 - Current
Management Trainee
Enterprise Rent-A-Car
06.2021 - 03.2023
Customer Service Specialist
WMU Student Recreation Center
08.2018 - 03.2020
Youth Enrichment Instructor
YMCA
05.2017 - 02.2021
Bachelor of Business Administration, B.B.A. - Marketing
Haworth College of Business, Western Michigan University
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