TAYLOR SMITH
Teleperformance USA
New Philadelphia,OH
14
years of professional experience
Customer service oriented professional backed by 2 years of patient care industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
- High Academic Honors Recognition/ Dean’s List/ Honor Roll.
- Team player who performs at high level of productivity in fast-paced environments without missing a deadline.
- Demonstrate independent work initiative, sound judgement, and attention to detail.
- Well organized, manage time in multi-task environments while maintaining written and verbal communication.
- Microsoft Office Applications- Word, Excel, and PowerPoint | Type 40 WPM with 100% accuracy.
Work History
Medical Agent
2 Years 2 Months- Delivered exceptional customer service by resolving inquiries and providing accurate information.
- Utilized CRM systems to track customer interactions and ensure timely follow-ups.
- Trained new agents on company protocols, enhancing team performance and service quality.
- Collaborated with cross-functional teams to improve process efficiency and customer satisfaction.
- Managed complex customer issues, achieving resolution while maintaining positive relationships.
- Implemented best practices for workflow efficiency, reducing handling time and increasing productivity.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Full Time Student
1 Year 7 Months- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Home Health Aide
2 Years- Maintained a safe, secure, and healthy environment.
- Assisted with activities of daily living – mobility, personal hygiene, and feeding.
- Kept household clean and organized, ran errands, and prepared and served meals.
- Took vital signs and documented services provided, patient condition, and changes in patient behavior.
- Respected patient’s privacy and maintained confidentiality.
Education
- HIPAA Essentials for Healthcare Professionals Certificate
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Skills
Medical Administrative Assistant
Medical Terminology
Medical Transcription
Patient Processing
Patient Registration
Medical Records Management
Check In
Check Out
Data Entry
Release of Information
HIPAA Compliance
Medical Laws & Ethics
CMS1500 Claim Form
Billing Cycle
Claims Appeal Process
Medical Billing Knowledge
Third Party Billing
Medicare
Medicaid
HMO
PPO
Basic Coding Skills for ICD-10 & CPT
Insurance Verification
Anatomy & Physiology
Timeline
Medical Agent
Teleperformance USA
07.2024 - CurrentRead More
Full Time Student
Ultimate Medical Academy
07.2022 - 02.2024Read More
Home Health Aide
New Dawn Nursing Home
01.2013 - 01.2015Read More
Ultimate Medical Academy
Associate of Science Degree from Health Sciences – Medical Administrative Assistant
Read More
Ultimate Medical Academy
from HIPAA Essentials for Healthcare Professionals Certificate
Read More