Taylor Sullivan
Dallas,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Dallas, TX
02.2021 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection. ordering, billing, returns, exchanges, and technical supports.
Customer Service Representative
Staples
Dallas, TX
05.2018 - 02.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Arts - Criminalistics And Criminal Science
Tyler Junior College
Tyler, TX06-2017
Skills
- Appointment Scheduling
- Report Generation
- Account Updating
- Call Management
- Complaint Resolution
- Data Entry
- Product Sales
Certification
- Human Resources Certified
References
References available upon request.
Timeline
Customer Service Representative
Walmart
02.2021 - Current
Customer Service Representative
Staples
05.2018 - 02.2021
Associate of Arts - Criminalistics And Criminal Science
Tyler Junior College
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