Taylor Swan
Philadelphia,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Bank Teller
Citizens Bank
01.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Increased quality metrics by 27.4%
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Customer Success Specialist
IKEA
05.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales by 10%
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Operations Manager
CVS Pharmacy
05.2019 - 02.2021
- Supervised operations staff and insured employees compliance with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, on-boarding and training of new hires to fulfill business requirements.
Beauty Advisor
CVS Pharmacy
10.2016 - 02.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Increased sales by 7% annually.
Shift Manager
CVS Pharmacy
11.2018 - 03.2019
- Trained and mentored over 14 new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Shift Supervisor
CVS Pharmacy
11.2015 - 03.2017
- Completed store opening and closing procedures and balanced tills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Cashier
CVS Pharmacy
02.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Communication Studies
Delaware County Community College
Media, PA05.2023
Skills
- Customer Needs Assessment
- Customer Relationship Management
- Customer Account Management
- Strategic Planning
Timeline
Bank Teller
Citizens Bank
01.2022 - Current
Customer Success Specialist
IKEA
05.2021 - 01.2022
Operations Manager
CVS Pharmacy
05.2019 - 02.2021
Shift Manager
CVS Pharmacy
11.2018 - 03.2019
Beauty Advisor
CVS Pharmacy
10.2016 - 02.2021
Shift Supervisor
CVS Pharmacy
11.2015 - 03.2017
Cashier
CVS Pharmacy
02.2015 - 11.2015
Associate of Arts - Communication Studies
Delaware County Community College
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