Taylor Thomas
Northport,AL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Urban Cookhouse
Tuscaloosa, AL
05.2024 - Current
- Assist General Manager in daily operational tasks
- Ensure leaders are on task with employee productivity
- Oversee catering operations
- Ensure compliance with safety regulations and company policies.
- Maintain positive customer interactions as well as correcting any issues they may bring to my attention
Pawm's Boarding and Daycare Employee
Pawms Pet Resort
Tuscaloosa, AL
05.2023 - 05.2024
- Maintained a clean, safe environment for all dogs in attendance in our facility for boarding and daycare.
- Ensured all dogs were properly medicated during their stay.
- Upheld proper care for each dog's individual needs.
- Conducted daily inspections of each dog's kennel to make sure it is cleaned properly as well as making sure they have fresh water and food.
- Resolved customer complaints regarding their pet's stay or other issues related to doggie daycare and boarding services.
- Monitored food and water levels throughout the facility, ensuring that all pets had adequate access at all times.
- Kept record of each dog's feeding schedule, and medication administered during their stay.
- Scheduled regular grooming appointments for customers' pets when requested.
- Communicated any issues or concerns with the pet's owners that the staff noticed during their pets stay.
- Ensured a safe environment for pets during boarding and daycare.
Doggie Daycare Lead
Good Dog Bar & Park
Birmingham, AL
03.2022 - 05.2023
- Maintained a clean, safe environment for all dogs in attendance at the daycare.
- Ensured that all dogs were properly vaccinated prior to their admittance into the facility.
- Provided new employees with unsafe behaviors to watch for pertaining to the dogs during daycare.
- Promoted the business through social media via Instagram
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Communicated regularly with pet owners regarding updates on their pet's progress while attending doggie daycare.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized special events and activities for customers' pets while attending doggie daycare, such as birthday parties or playtime with other dogs.
Back of House Director
Chick-fil-A
Alabaster, AL
03.2020 - 05.2022
- Supervise 23 employees in the kitchen
- Ensured compliance with all health codes and safety regulations related to food preparation and service.
- Develop and Implement systems to secure safe and clean environment.
- Implemented systems for monitoring food costs in order to maintain budgetary goals.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Training and helping employees to maintain proper skills and explanation of positions.
Team Leader
Chick-fil-A
Jacksonville, AL
08.2019 - 03.2020
- Ensure speed and accuracy in the Drive Thru
- Engaging and Solving customer concerns
- Supervision of team member shifts and duties
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development, and proper technique
Team Member
Chick-fil-A
Alabaster, AL
05.2016 - 08.2019
- Serve guests by delivering a quality customer experience
- Improved skills such as communication, building relationships with team members and guests, order taking, and time management
- Consistently provided professional, friendly and engaging service
- Upheld proper health standards
Education
Bachelor of Science - Interdisciplinary Studies
University of West Alabama
Livingston, AL08.2024
Associate of Arts - General Studies
Jefferson State Community College
05.2022
Bachelor of Science - Exercise Science
Jacksonville State University
Skills
- Leadership
- Safety Awareness
- Customer Service
- Ability to work under pressure
- Fast pace work environment
- Teamwork
- Problem Solving
- Time Management
Certification
- Alpha Omicron Pi Sorority Alumni
- Jacksonville State University Cheerleader 2018-2019
- Serv Safe Certified, 08/2021, present
- Strike Out Arthritis (Baseball Fundraiser for Arthritis Research
- Panhellenic Carnival (Raised money for Animal Shelters in surrounding Jacksonville,AL areas)
Timeline
Assistant Manager
Urban Cookhouse
05.2024 - Current
Pawm's Boarding and Daycare Employee
Pawms Pet Resort
05.2023 - 05.2024
Doggie Daycare Lead
Good Dog Bar & Park
03.2022 - 05.2023
Back of House Director
Chick-fil-A
03.2020 - 05.2022
Team Leader
Chick-fil-A
08.2019 - 03.2020
Team Member
Chick-fil-A
05.2016 - 08.2019
Bachelor of Science - Interdisciplinary Studies
University of West Alabama
Associate of Arts - General Studies
Jefferson State Community College
Bachelor of Science - Exercise Science
Jacksonville State University