TAYLOR THOMAS
Go4Rent
Willis,Texas
8
years of professional experience
Highly motivated Application Processor and Customer Service Professional with over 7 years of experience across real estate screening, automotive dealership, clinical therapy, and retail environments. Detail-oriented in evaluating confidential applicant records, conducting background and credit verifications, managing front-desk operations, and streamlining administrative processes.
Work History
Application Processor
8 Months- Conduct comprehensive background checks, verifying applicant criminal history, credit reports, rental histories, and employment credentials to evaluate tenant suitability.
- Analyze confidential financial documentation—including pay stubs and bank statements—to confirm income ratios and assess financial stability for leasing requirements.
- Compile detailed, risk-assessed summary reports for listing agents and property owners to streamline decision-making for tenant selection and lease approvals.
CUSTOMER SERVICE REPRESENTATIVE / RECEPTIONIST
6 Months- Maintain records of vehicle registration and customer data using Google Sheets
- Provide professional and welcoming front desk support customers in a high-volume automotive dealership.
- Manage multi-line phone systems and accurately routed inquiries to the appropriate departments with efficiency.
- Address customer concerns with discretion and professionalism, significantly enhancing customer experiences and fostering repeat business.
- Process license plate orders for purchased vehicles
REGISTERED BEHAVIORAL THERAPIST
9 Months- Delivered individualized ABA therapy that enhanced cognitive, emotional, and behavioral development, resulting in a 35% improvement in skill acquisition.
- Tailored intervention strategies to match clients' learning styles, increasing engagement and the effectiveness of therapy by 30%.
- Collected and analyzed behavioral data to track progress, achieving a 40% success rate in meeting therapy milestones.
REGISTERED BEHAVIORAL THERAPIST
1 Year 11 Months- Fostered a supportive and structured environment, facilitating a 50% increase in communication breakthroughs and positive behavioral changes.
- Adapted communication techniques, resulting in a 25% increase in successful interactions with clients and families.
- Implemented individualized intervention plans, achieving a 40% improvement in targeted behaviors and the attainment of therapy goals.
Guest Service Representative
11 Months- Managed high-volume calls and scheduled appointments, streamlining guest flow and increasing salon efficiency by 30%.
- Optimized scheduling strategies, reducing wait times by 25% and boosting guest satisfaction scores.
- Collaborated with estheticians to maximize appointment availability, minimizing scheduling conflicts by 40% and improving daily service capacity
CUSTOMER SERVICE REPRESENTATIVE
1 Year 8 Months- Managed over 100 daily customer inquiries, enhancing team efficiency and boosting customer satisfaction by 30%.
- Implemented best practices and troubleshooting strategies, which resulted in a 25% reduction in service errors.
- Processed orders with precision and maintained comprehensive records, achieving 99% order accuracy.
Education
High School Diploma
Skills
Prioritization
Handling pressure
Multi-tasking
Background and credit checks
Customer Service
Problem Solving
Timeline
Application Processor
Go4Rent
02.2026 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE / RECEPTIONIST
Gullo Toyota Conroe
08.2025 - 02.2026Read More
REGISTERED BEHAVIORAL THERAPIST
Behavioral Innovations
11.2022 - 08.2023Read More
REGISTERED BEHAVIORAL THERAPIST
BlueSpring Pediatrics
12.2020 - 11.2022Read More
Guest Service Representative
European Wax Center
01.2020 - 12.2020Read More
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot
05.2018 - 01.2020Read More
Conroe High
High School Diploma
Read More