Taylor Wagner
Conway,SC
Summary
Dedicated professional with a proven track record excelling in exceptional customer service. Mastered multitasking and problem-solving in high-pressure environments, significantly enhancing customer satisfaction and operational flow. Trained team members, demonstrating strong work ethic and reliability, without compromising service quality.
Overview
3
3
years of professional experience
Work History
Server
Great Wolf Lodge
05.2023 - Current
- Served food and beverages quickly with focused attention to customer needs.
- Worked with POS system to place orders and handle bills.
- Demonstrated strong multitasking skills by serving multiple tables without compromising service quality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with coworkers during busy shifts for better workflow and pleasing guests.
- Performed opening and closing duties, ensuring the dining area was prepared for next shift.
- Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive environments.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Hostess
Great Wolf Lodge
04.2022 - 05.2023
- Answered customer questions about hours, seating, and menu.
- Greeted customers upon arrival and provided friendly presence throughout dining experience.
- Trained new hostesses on daily procedures and customer service techniques.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties.
- Seated guests based on preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Barista
Dunkin' Donuts
06.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Used POS system to accurately enter orders and process payments.
Customer Service Representative
Wachusett Mountain Ski Area
10.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with quickly and smoothly.
- Handled calls efficiently and effectively, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Sold company product to customers such as lift tickets, ski rentals, and ski lessons.
- Used computer to accurately do payment with credit card and cash, keeping an accurate cash drawer as well.
Education
Currently Enrolled - Criminal Justice
Coastal Carolina University
Conway, SC05.2027
High School Diploma -
Oakmont Regional High School
Ashburnham, MA05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Point of Sale operation
- Problem-Solving
- Multitasking
- Reliability
Timeline
Server
Great Wolf Lodge
05.2023 - Current
Hostess
Great Wolf Lodge
04.2022 - 05.2023
Customer Service Representative
Wachusett Mountain Ski Area
10.2021 - 03.2022
Barista
Dunkin' Donuts
06.2021 - 07.2022
Currently Enrolled - Criminal Justice
Coastal Carolina University
High School Diploma -
Oakmont Regional High School
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