TAYLOR WALLACE
Charleston,SC
Summary
Strongly empathetic professional dedicated to developing long term relationships and retention among clients. Extremely visible and customer- experience driven in high-paced environments. Passionate about supporting people with a get-it-done attitude and delivering outstanding results.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Enterprise Account Manager
Snagajob
Remote
08.2021 - Current
- Onboard, engage and deliver strong support for customers
- Asks appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Demonstrate products, respond to questions, redirect concerns and overcome objections to encourage retention
- Articulate and demonstrate product concepts and offerings to clients in easily understandable terms.
- Collaborate with customers to learn business operations and identify growth opportunities with a customer first approach
- Develop creative solutions to meet individual client needs.
- Retain our existing customer relationships
- Partner externally as “the voice of Snagajob”
Membership Manager
Kenect Nashville
Nashville, TN
07.2020 - 06.2021
- Leading the brand vision, awareness and execution on property for first official location of Kenect in Nashville of new concept with over 10 locations planned
- Managing and supporting operation of over 530,000 square foot bulding, solely responsible for coworking space, full gym +fitness studio and pool on site
- Currently implementing a customer-service and brand driven experience for over 500 residents and members of Kenect Nashville
- Maintaining accurate and current customer account data with manual forms processing and digital information updates.
- Supervising and supporting membership and property staff; working with Executive Director and corporate level staff to provide and/or coordinate training for all newly hired team members and ongoing education as needed or required.
- Developing partnerships with over 100 vendors, influencers and local businesses for cross marketing and to develop key business relationships in the Nashville area
- Collaborating with team to create and implement community’s operating budget plan to achieve or exceed budgeted occupancy and pro-forma for property.
- Assessing market conditions in conjunction with historical leasing information to monitor market.
- Responsible for adhering to budget and actively participating in weekly and monthly financial and sales performance reviews. Monitor monthly operating statements; billing inquiries and membership payments
- Developing unique membership sales, policy and communication strategies and building a CRM for Kenect from the ground up
- Developing member engagement by planning and executing numerous weekly member events and perks; currently virtual due to COVID-19
- Recommending specific services and upgrades in alignment with individual needs, requirements and specifications of members
Community (Business) Manager
WeWork
Nashville, TN
10.2018 - 07.2020
- Operated WeWork East Nashville from 2018-2020 earning $2 million in revenue, managed a budget of $1 million, leading a team of 5 people, supported opening of two additional locations increasing the WeWork footprint from 2 to 4 locations
- Successfully generated over 150 new desks with over $80,000 in TCV and just under $200,000 in renewals
- Ensured high standards and morale through focus on transparent expectations and communications, team development, and 360 degree feedback across 3 cross-functional teams
- Assisted in hiring and on-boarding employees, taking the Nashville headcount from 9 to over 20 new team members in less than 2 years
- Managed member relationships to ensure the highest level of member experience, utilizing net-promoter score and data driven priorities to build retention among customers
- Developed community initiatives and gathered data on member business objectives to assist member connections and business growth through introductions, events, business to business connections, electronic and print communications, increasing our member footprint in Nashville from 1,500 to over 3,000 members
- Managed building financial results to maximize revenue, control costs and deliver above budget and prior year EBITDA.
Operations Manager
Dormigo
Nashville, TN
06.2018 - 10.2018
- Increased Dormigo's short term rental presence in Nashville from 30 to 50 rentals within 60 day time span and hired five new Operations Associates to supervise and execute highest hospitality standards for guest experience.
- Supported tactical operations through assignment and management of operations associates including: on-boarding, off-boarding, quality inspections, staff presentation and hospitality culture, maintenance requests, inventory tracking, assessing guests needs.
- Maintained and managed key stakeholder and vendor relationships including: guests, property owners, leasing officers, government authorities, cleaning companies, suppliers, part-time labor support, photographers, and staff members.
Event Manager
Belmont University
Nashville, TN
05.2017 - 06.2018
- Served as turn-key liaison with customer focused approach for all scheduled events hosted on Belmont University's campus, including but not limited to Belmont Athletics, Office of the President, Office of the Provost, University Advancement, University Public Relations, Alumni Relations, and external clients.
- Coordinated needs of internal and external clients through management of pre- event planning, event production, contracts, lease agreements, data and staff schedules for all event bookings.
- Responsible for coordination, execution, sales and operations required to produce extra revenue through Weddings at Belmont, by executing ten weddings during time at Belmont.
Assistant Director of Event Production
Miami University
Oxford, OH
01.2015 - 05.2017
- Facilitated over 5,000 events by ensuring accurate setups and resolving event technology and production issues as needed.
- Maintained high profile venues and audio, visual and lighting systems within building of 200,000 square feet including a 500-seat theater, main banquet spaces, meeting and conference room spaces; supported the business of the only student building making revenue on campus
- Directly supervised, supported and scheduled diverse group of over fifty student team members over five semesters, developing student leadership skills and providing hands-on teaching on event execution
- Assisted in the opening of an additional mixed-use East Wing of the Student Center adding 50,000 square feet to the student center's footprint on campus
Customer Service Representative
Fifth Third Bank
Dayton, OH
08.2014 - 01.2015
Live Producer
Elevation Church
Charlotte, NC
12.2013 - 06.2014
- Executed weekend programming to the highest standard at one of Elevation's 13+ locations, averaging 2,000 in attendance and 25,000+ church wide
- Worked closely with key players including but not limited to campus specific worship leader, creative director, technical directors and a 20+ volunteer team
Pastor With Next Generation Ministries
Fairhaven Church
Centerville, OH
05.2010 - 07.2012
Education
Masters of Arts - Leadership
Fuller Theological Seminary
Pasadena, CA 12.2011 - 12.2013
Bachelor of Arts - Christian Ministries
Indiana Wesleyan University
Marion, IN 01.2007 - 05.2010
Timeline
Enterprise Account Manager
Snagajob
08.2021 - Current
Membership Manager
Kenect Nashville
07.2020 - 06.2021
Community (Business) Manager
WeWork
10.2018 - 07.2020
Operations Manager
Dormigo
06.2018 - 10.2018
Event Manager
Belmont University
05.2017 - 06.2018
Assistant Director of Event Production
Miami University
01.2015 - 05.2017
Customer Service Representative
Fifth Third Bank
08.2014 - 01.2015
Live Producer
Elevation Church
12.2013 - 06.2014
Masters of Arts - Leadership
Fuller Theological Seminary
12.2011 - 12.2013
Pastor With Next Generation Ministries
Fairhaven Church
05.2010 - 07.2012
Bachelor of Arts - Christian Ministries
Indiana Wesleyan University
01.2007 - 05.2010
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