Taylor Wamsley
Orangevale,CA
Summary
Experienced operations support professional with a background in scheduling, billing, front desk service, and account verification. Skilled in coordinating calendars, resolving scheduling conflicts, and managing accurate records. Brings strong attention to detail, clear communication, and dependable customer support to fast-paced teams.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator/ Billing Specialist
Rayco Electric
Rancho Cordova, California
02.2023 - 02.2026
- Supported service calendar coordination for electrical crews and office staff at Rayco Electric.
- Shared schedule updates with technicians, customers, and project managers.
- Helped resolve conflicts between urgent service calls and planned project schedules.
- Assisted with invoice preparation using completed job details and scheduling information.
- Verified customer account records to ensure correctness against billing records.
- Kept billing files organized and confidential account documents secure.
- Entered data into accounting software, including Sage.
Front Desk/ Doctors Tech/Medical Insurance Specialist
EYEcenter Optometrics
Citrus Heights, California
10.2017 - 03.2021
- Supported visitor check-in at front desk and directed guests to proper departments.
- Managed multi-line phone traffic and routed calls to correct staff members.
- Coordinated appointment scheduling and maintained daily staff calendars.
- Organized reception area and maintained front desk supplies and materials.
- Confirmed insurance eligibility and benefits for medical office visits.
- Verified coverage details, deductibles, and copay amounts with payers.
- Obtained prior authorizations for scheduled procedures and specialty care.
- Maintained electronic medical records with insurance updates and verification notes.
- Checked referrals, authorizations, and policy requirements before appointments.
- Coordinated with billing staff to correct claim issues and record errors.
- Evaluated patient conditions using exams, history, and clinical findings.
- Entered medical documentation in electronic health records for care continuity.
- Partnered with specialists, nurses, and allied health staff on referrals.
- Monitored patient status and modified treatment plans based on clinical changes.
- Reviewed diagnostic results and ordered follow-up testing for ongoing review.
- Performed ocular assessments for patients of all ages.
Third Key Manager
Jockey Outlet
Folsom, California
04.2014 - 10.2017
- Managed store openings and closings to maintain operational continuity. retail shifts, secured cash registers, and prepared the sales floor.
- Supervised associates during busy periods and assigned daily sales tasks.
- Helped senior management meet retail store targets by monitoring and motivating front-line staff.
- Trained new team members on Jockey product knowledge and store procedures.
- Resolved customer concerns while maintaining service quality and company policies.
- Processed customer purchases and handled returns through store register systems.
- Supported outlet store operations while upholding Jockey brand standards.
- Assisted with merchandising replenishment and visual presentation across sales floor.
- Monitored inventory levels and organized the stockroom for outlet availability.
- Opened and closed the store when senior managers were unavailable.
Education
High School Diploma -
Horizon Charter School
Roseville05-2012
Skills
- Schedule coordination and calendar management
- Billing reconciliation and appointment scheduling
- Data entry and communication
- Customer relationship management
- Time management
- Problem solving and conflict resolution
- Attention to detail
- Customer service and support
- Clear communication
- Team collaboration
Timeline
Scheduling Coordinator/ Billing Specialist
Rayco Electric
02.2023 - 02.2026
Front Desk/ Doctors Tech/Medical Insurance Specialist
EYEcenter Optometrics
10.2017 - 03.2021
Third Key Manager
Jockey Outlet
04.2014 - 10.2017
High School Diploma -
Horizon Charter School