Taylor Wentland

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Coached over 15 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Analyzed and interpreted store trends to facilitate planning.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

Monitored cash drawers in 6 checkout stations to verify adequate cash supply.

• Bookkeeping and Safe management
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Compiled and maintained monetary and non-monetary reports and records with Veri balance.

• Was given the opportunity to stay at home to help adjust life for my son with Autism.

• Oversaw 20-30 employee performances, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Submitted reports to senior management to aid in business decision-making and planning.
• Promoted importance of security and customer tracking to minimize store losses.
• Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
• Exceptional Customer service to customers.

• Trained 5-10 team members on cash register operation and cash handling.
• Quickly and accurately counted drawers at start and end of each shift.
• Communicated with customers and team members to solve problems.
• Operated POS cash register and equipment to collect payments.
• Displayed new stock and rotated existing products.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Verified and noted count and condition of cargo received.
• Loaded and unloaded trucks.
• Seasonal hire.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.