Taylor White
Sherwood
Summary
Dedicated Lead Ambassador with a proven track record in customer service and problem-solving. Expertise in overseeing operations and resolving passenger issues, ensuring a smooth and positive airport experience.
Overview
4
4
years of professional experience
Work History
Lead Ambassador
Bill and Hillary Clinton National Airport
Little Rock, AR
06.2022 - Current
- Oversee daily operations of ambassador team, ensuring exceptional customer service and efficient airport navigation.
- Assist customers with parking inquiries, providing excellent service and support.
- Demonstrate adaptability during peak travel periods or unexpected staffing shortages, maintaining professional performance under pressure.
- Promote a positive airport experience by addressing passenger concerns and resolving issues promptly.
- Enhance customer experience by providing exceptional service and addressing inquiries promptly.
- Conducted regular audits of cash registers to maintain accountability and prevent losses.
Education
Bachelor of Arts - Social Work
University of Arkansas
Little Rock, AR05-2027
Associate of Science - General Studies
SEARK
Pine Bluff, AR12-2022
Skills
- Customer service
- Problem-solving
- Flexible and adaptable
- Calm under pressure
- Verbal communication
- Teamwork and collaboration
Timeline
Lead Ambassador
Bill and Hillary Clinton National Airport
06.2022 - Current
Bachelor of Arts - Social Work
University of Arkansas
Associate of Science - General Studies
SEARK