Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
ABOUT ME
Generic
Taylor Wiggin
Open To Work

Taylor Wiggin

Greenfield,MA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Office ManagerNew Business Case ManagerCustomer Service AssociateCardiac Monitor TechnicianOffice Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridRemoteOn-Site
Location: Greenfield, MA
Open to relocation: No

Important To Me

Career advancementWork-life balance

Summary

Dynamic office administration professional with a proven track record in managing daily operations and optimizing workflows for maximum efficiency. Strong organizational and leadership skills enhance team productivity, ensuring seamless project execution and operational success through strategic planning. Proficient in office software, scheduling, payroll, tax preparation, and resource allocation, with a commitment to fostering a collaborative work environment aligned with organizational goals. Recognized for high standards, a results-driven approach, and effective communication, problem-solving, and organizational skills, prepared to excel as an Office Manager.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Liberty Tax Service
Greenfield, MA
12.2025 - Current
  • Managed daily office operations, ensuring efficiency and organization within high-volume tax service environment.
  • Supervised team of Tax Interns, fostering collaboration and enhancing productivity through training and development initiatives.
  • Streamlined appointment scheduling process, improving client wait times and overall customer satisfaction metrics.
  • Implemented new filing system, reducing document retrieval time by optimizing digital record-keeping practices.
  • Prepared individual and corporate tax returns ensuring compliance with federal and state regulations.
  • Analyzed financial documents to identify tax deductions and credits beneficial to clients.
  • Developed training materials for staff on emerging tax regulations and procedural updates.

New Business Case Manager

Nassau Company of NY
East Greenbush, NY
12.2023 - 12.2025
  • Managed end-to-end processes of new business life cycle, facilitating efficient application handling and timely policy issuance.
  • Executed comprehensive analysis of information to identify underlying problems.
  • Established key performance indicators to monitor project success and drive strategic decision-making.
  • Mentored junior staff in analytical techniques and effective communication strategies within the department.
  • Collaborated cross-functionally to assess market opportunities and client needs, enhancing service delivery.
  • Remote.

Customer Service Associate

Nassau Company of NY
East Greenbush, NY
12.2019 - 12.2023
  • Managed customer interactions by providing prompt responses to inquiries and effectively resolving issues to enhance overall satisfaction.
  • Responded to more than 50 inbound calls per day, resolving issues and enhancing customer satisfaction.
  • Directed customer account operations to enhance satisfaction and resolve concerns.
  • Resolved customer inquiries and complaints efficiently through effective communication channels.
  • Facilitated training sessions for new associates, enhancing team performance and knowledge retention.
  • Remote Position

Cardiac Monitor Technician

Baystate Medical Center
Springfield, MA
10.2018 - 12.2019
  • Monitored patient cardiac rhythms using telemetry equipment to ensure timely response to abnormalities.
  • Analyzed data from electrocardiograms (ECGs) for accurate interpretation and reporting to medical staff.
  • Collaborated with nursing teams to prioritize patient care based on real-time monitoring results.
  • Trained new staff on operational procedures and best practices for cardiac monitoring systems.

Office Assistant

Excel Nursing Services
Ludlow, MA
02.2018 - 08.2018
  • Respond to inquiries and issues with a warm and professional attitude.
  • Managed scheduling and coordination of patient appointments to enhance workflow efficiency.
  • Assisted in maintaining accurate patient records using electronic health record systems.
  • This was a Temp Position.

Patient Care Technician

Baystate Medical Center
Springfield, MA
06.2017 - 02.2018
  • Assisted in patient monitoring and reporting critical changes to nursing staff.
  • Collaborated with healthcare team to ensure efficient patient flow and care delivery.
  • Performed routine vital sign checks, documenting findings accurately in electronic health records.

Certified Nursing Assistant

Baystate Franklin Medical Center
01.2015 - 06.2017

Education

Business Administration And Management

Greenfield Community College
Greenfield, MA
05.2027

No Degree - Health Sciences

Springfield Technical Community College
Springfield, MA

High School Diploma -

Pioneer Valley Regional High School
06.2013

Skills

  • Technical Skills: QuickBooks, Data Entry, Microsoft Office, Excel
  • Office management
  • Organizational skills
  • Data entry
  • Payroll processing
  • Bookkeeping
  • Scheduling and calendar management
  • Medical Skills: CPR, CNA, Medical Terminology
  • Customer service

Certification

  • Certified Tax Professional, Liberty Tax
  • Approved EFIN by IRS for Electronic Filing.
  • In Business Management Certificate Program, May 2027.

Timeline

Office Manager

Liberty Tax Service
12.2025 - Current

New Business Case Manager

Nassau Company of NY
12.2023 - 12.2025

Customer Service Associate

Nassau Company of NY
12.2019 - 12.2023

Cardiac Monitor Technician

Baystate Medical Center
10.2018 - 12.2019

Office Assistant

Excel Nursing Services
02.2018 - 08.2018

Patient Care Technician

Baystate Medical Center
06.2017 - 02.2018

Certified Nursing Assistant

Baystate Franklin Medical Center
01.2015 - 06.2017

Business Administration And Management

Greenfield Community College

No Degree - Health Sciences

Springfield Technical Community College

High School Diploma -

Pioneer Valley Regional High School

ABOUT ME

I'm passionate about providing high-quality service and exceeding customer expectations. I thrive in fast-paced environments and am committed to supporting productive work environments and contributing to company success. My ability to stay calm under pressure and find creative solutions has always been my strong suit. Outside of work, I enjoy hiking, gardening and family adventures. I'm always eager to learn new things and take on new challenges.