Taylor Willis
Pediatric Dentistry North
Carmel,IN
1
Certification
9
years of professional experience
Detail-oriented front desk receptionist skilled in customer service and patient scheduling. Committed to enhancing office efficiency and maintaining confidentiality in all interactions.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Work History
Front Desk Receptionist
5 Years 9 Months- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated patient check-in and check-out processes, ensuring positive experiences for families.
- Implemented electronic health record updates, maintaining accurate patient information.
- Trained new front desk staff on office procedures and customer service best practices.
- Conducted insurance verification and processed billing inquiries with attention to detail.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Patient Care Technician
2 Years 9 Months- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring comfort and dignity for patients.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported nurses in administering medications and treatments as directed.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Reduced stress for patients and families through effective communication and empathetic support.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Implemented infection control protocols, contributing to safer hospital environment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Trained new staff on patient care protocols and hospital procedures.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Data entry
Telephone etiquette
Cash handling
Problem-solving skills
Team collaboration
Verbal and written communication
Administrative skills
Scheduling appointments
Office organization
File organization
Work prioritization
Confidentiality handling
Skilled in [software]
Multi-line telephone systems
Document management
Effective planning
Email correspondence
Office supplies ordering
Mail distribution
Certification
- [BLS and CPR Certification]
Timeline
Front Desk Receptionist
Pediatric Dentistry North
11.2020 - CurrentRead More
Patient Care Technician
St Vincent's Public Hospital
01.2018 - 10.2020Read More
Ivy Tech Community College of Indiana
High School Diploma
Read More