TaylorAnn Wong
Kaneohe,HI
Summary
Dedicated healthcare support professional recognized for achieving high productivity and efficient task completion. Expertise in patient care coordination, proficient in medical terminology, and adept at health record management. Strong communication and teamwork skills enhance patient experiences while streamlining healthcare processes. Aiming to leverage these competencies to contribute to an innovative healthcare environment.
Overview
15
15
years of professional experience
Work History
Care Coordinator
Aloha United Way
Honolulu, HI
03.2023 - Current
- Responded to calls, texts, emails, and live chat to provide resources and create referrals for clients seeking substance use disorder treatment, recovery services, and other behavioral health needs.
- Educated clients on available resources and services within their communities.
- Conducted crisis, mental health, and substance use disorder screenings to facilitate care coordination and management.
- Assessed client needs, developed individualized plans of care, and monitored outcomes to ensure effective delivery of services.
- Utilized motivational interviewing, trauma-informed principles of care, and other modalities to assist with de-escalation and warm hand-offs to appropriate treatment providers.
- Organized, coordinated, and monitored services to ensure client satisfaction, fulfillment, and safety.
- Collaborated with team members to maximize productivity and efficiency.
Clinical Assistant
Hawaii Pacific Health
Honolulu, Hawaii
05.2018 - 06.2022
- Created and maintained an inpatient care log that noted patient medical information
- Performed various administrative functions to support department operations
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Answered call lights to provide emergency treatment and assistance to patients
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Delivered direct care to patients, assisting with bathing, feeding and grooming tasks
- Developed trusting relationships and provided emotional support to patients and families
Ophthalmic Technician
Retina Consultants of Hawaii
Honolulu, Hawaii
02.2018 - 11.2021
- Prepared patient charts prior to each visit including relevant past medical history.
- Documented and updated patient records with precision, ensuring compliance with healthcare regulations.
- Collected data from visual field testing, retinal imaging, corneal topography.
- Administered topical medications or diagnostic drugs as required by the provider for testing or treatment.
- Prepared examination rooms and assisted ophthalmologists with patient examinations and procedures.
- Managed patient flow to optimize clinic efficiency and minimize wait times.
- Interacted with eye care providers to facilitate patient treatment goals.
Front Desk Associate/Receptionist
Retina Consultants of Hawaii
Honolulu, Hawaii
02.2017 - 01.2018
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls promptly, responded to inquiries from patients and other medical offices, and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed routine bookkeeping tasks to record and store financial transactions.
- Maintained various office or program records using a secure filing system.
- Documented and communicated actions, and continuing needs, to support continuity among work teams.
Pharmacy Technician
CVS Caremark
Kaneohe, Hawaii
09.2014 - 02.2017
- Maintained patient confidentiality when handling records and sensitive data
- Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
- Handled doctor calls and medication deliveries in facilitation of prescription orders
- Resolved customer service issues in a timely manner
Certified Nurse Assistant (CNA)
PK Care, LLC
Honolulu, Hawaii
08.2012 - 09.2014
- Responded promptly and positively to resident requests for assistance
- Promoted activities of daily living by assisting with dressing, grooming and bathing
- Identified changes in resident status or needs to communicate to nursing staff
- Documented delivery of quality care in resident's clinical record
- Assisted with ambulation, transfers and home exercise programs
- Performed variety of duties as requested by client, such as obtaining household supplies and running errands
Sales Associate/Cashier/Customer Service
Hawaiian Island Creations
Kailua, Hawaii
05.2010 - 08.2012
- Engaged with guests to understand and anticipate customer service needs
- Cultivated relationships with new and existing customers to drive sales
- Drove sales through customer relationship building and suggestive selling techniques
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Operated cash register and POS to process sales transactions and handle payments
Education
Bachelor of Science - Social Sciences
University of Hawaii At West Oahu
Kapolei05-2021
Associate of Arts -
Windward Community College
Kaneohe08-2019
High School Diploma -
Kalaheo High School
Kailua05-2010
Skills
- Care coordination
- Crisis management
- Motivational interviewing
- Effective communication
- Compassionate client care
- Empathy and patience
- Team collaboration
- Time management
- Adaptability and flexibility
- Multitasking and organization
Timeline
Care Coordinator
Aloha United Way
03.2023 - Current
Clinical Assistant
Hawaii Pacific Health
05.2018 - 06.2022
Ophthalmic Technician
Retina Consultants of Hawaii
02.2018 - 11.2021
Front Desk Associate/Receptionist
Retina Consultants of Hawaii
02.2017 - 01.2018
Pharmacy Technician
CVS Caremark
09.2014 - 02.2017
Certified Nurse Assistant (CNA)
PK Care, LLC
08.2012 - 09.2014
Sales Associate/Cashier/Customer Service
Hawaiian Island Creations
05.2010 - 08.2012
Bachelor of Science - Social Sciences
University of Hawaii At West Oahu
Associate of Arts -
Windward Community College
High School Diploma -
Kalaheo High School