Taylor Gwen Thompson
Tomball,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Office Manager
Five Oceans Acupuncture & Herb
01.2020 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
Supervisor
Barnes And Noble College
08.2022 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised shipping and receiving, distribution and workplace safety.
Bartender
Graze
12.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier Team Lead
Gus's Fried Chicken
07.2021 - 12.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree -
Blinn College
Brenham, TXHigh School Diploma -
Tivy High School
Kerrville, TX05.2015
Skills
- Reading Comprehension
- Patient Data Privacy
- Records and Database Management
- Office Management Software
- Microsoft Excel
- Customer Service
- Calm and Professional Under Pressure
- CRM Software
- Typing Proficiency - 52 wpm
- Office Equipment Proficiency
Timeline
Supervisor
Barnes And Noble College
08.2022 - 02.2023
Bartender
Graze
12.2021 - 08.2022
Cashier Team Lead
Gus's Fried Chicken
07.2021 - 12.2021
Office Manager
Five Oceans Acupuncture & Herb
01.2020 - Current
No Degree -
Blinn College
High School Diploma -
Tivy High School
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