Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Gwen Thompson

Tomball,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

4
4
years of professional experience

Work History

Office Manager

Five Oceans Acupuncture & Herb
01.2020 - Current
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.

Supervisor

Barnes And Noble College
08.2022 - 02.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supervised shipping and receiving, distribution and workplace safety.

Bartender

Graze
12.2021 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Cashier Team Lead

Gus's Fried Chicken
07.2021 - 12.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

No Degree -

Blinn College
Brenham, TX

High School Diploma -

Tivy High School
Kerrville, TX
05.2015

Skills

  • Reading Comprehension
  • Patient Data Privacy
  • Records and Database Management
  • Office Management Software
  • Microsoft Excel
  • Customer Service
  • Calm and Professional Under Pressure
  • CRM Software
  • Typing Proficiency - 52 wpm
  • Office Equipment Proficiency

Timeline

Supervisor

Barnes And Noble College
08.2022 - 02.2023

Bartender

Graze
12.2021 - 08.2022

Cashier Team Lead

Gus's Fried Chicken
07.2021 - 12.2021

Office Manager

Five Oceans Acupuncture & Herb
01.2020 - Current

No Degree -

Blinn College

High School Diploma -

Tivy High School

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Taylor Gwen Thompson