Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Wilson

Caldwell,ID

Summary

Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 6-years of success in sales and service positions.

Overview

7
7
years of professional experience

Work History

Collections Specialist

Citibank
Meridian, ID
06.2020 - 03.2024
  • Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.

Branch Manager

Liberty Loans
Nampa, ID
11.2018 - 03.2020
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Reviewed loan applications and supporting documentation to determine completeness, accuracy and compliance with company policies.
  • Analyzed borrower's credit history, income and assets to assess creditworthiness and ability to repay loan.

Community Support Worker

Consumer Direct Idaho
Caldwell, ID
01.2017 - 06.2018
  • Provided support to individuals with disabilities in activities of daily living.
  • Assisted clients in developing life skills and independent living abilities.
  • Developed individualized plans for clients and monitored progress towards goals.
  • Conducted home visits to assess client needs and provide guidance and resources.

Education

High School Diploma -

Vallivue Academy
Caldwell
05-2016

Some College (No Degree) -

College of Western Idaho
Nampa, ID

Skills

  • Records Maintenance
  • Outbound Calling
  • Investigation due diligence
  • Collections

Timeline

Collections Specialist

Citibank
06.2020 - 03.2024

Branch Manager

Liberty Loans
11.2018 - 03.2020

Community Support Worker

Consumer Direct Idaho
01.2017 - 06.2018

High School Diploma -

Vallivue Academy

Some College (No Degree) -

College of Western Idaho

Similar Profiles

CREATE PROFILE
Taylor Wilson