Taylor Wilson
Caldwell,ID
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 6-years of success in sales and service positions.
Overview
7
7
years of professional experience
Work History
Collections Specialist
Citibank
Meridian, ID
2020.06 - 2024.03
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
Branch Manager
Liberty Loans
Nampa, ID
2018.11 - 2020.03
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications and supporting documentation to determine completeness, accuracy and compliance with company policies.
- Analyzed borrower's credit history, income and assets to assess creditworthiness and ability to repay loan.
Community Support Worker
Consumer Direct Idaho
Caldwell, ID
2017.01 - 2018.06
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Developed individualized plans for clients and monitored progress towards goals.
- Conducted home visits to assess client needs and provide guidance and resources.
Education
High School Diploma -
Vallivue Academy
Caldwell2016-05
Some College (No Degree) -
College of Western Idaho
Nampa, IDSkills
- Records Maintenance
- Outbound Calling
- Investigation due diligence
- Collections
Timeline
Collections Specialist
Citibank
2020.06 - 2024.03
Branch Manager
Liberty Loans
2018.11 - 2020.03
Community Support Worker
Consumer Direct Idaho
2017.01 - 2018.06
High School Diploma -
Vallivue Academy
Some College (No Degree) -
College of Western Idaho