Taylynn Burks
Killeen,TX
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Who is also skilled in working under pressure and adapting to new situations and challenges to best enhance the quality of service performed. Resilient and flexible in addressing customer issues and exceeding company expectations with forward-thinking, tenacious strategic centered on driving sales as well as satisfying guests. I am able to participate in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.
Overview
4
4
years of professional experience
Work History
Customer Sales Representative
Whataburger
10.2023 - 03.2024
- Utilized upselling techniques to promote additional products and increase sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
Optician
Americas Best Contacts & Eyeglasses
02.2022 - 06.2022
- Verified patient information, and submitted lens orders based on the customers request.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Occasional Babysitter
Family Members
01.2020 - 05.2021
- Communicated with parents about daily activities and behaviors.
- Established a safe and nurturing environment for children to play and learn, building trust with both parents and the children in my care.
- Encouraged independence by teaching life skills like basic cooking techniques, cleaning up after oneself, and doing household tasks daily.
- Implemented age-appropriate discipline strategies to guide positive behavior in a consistent manner.
- Supervised children engaged in physical activity, learning and social skills with peers.
Hostess
Pluckers Wing Bar
01.2020 - 05.2020
- Greeted guests and gathered information to seat groups or place on waitlist
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Accommodated guests with children and special needs to promote comfortable dining experience
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
No Degree - General Studies
Central Texas College
Killeen, TXHigh School Diploma -
Lake City High School
Coeur D'alene, ID06.2021
Skills
- Price memorization
- High-volume dining
- Effective customer upselling
- Special dietary requirements
- Food safety understanding
- Menu memorization
- Safe food handling
- Delivery Management
- Service prioritization
Accomplishments
- Achieved a performance pin and amazing review for effectively helping with an insurance issue and going above and beyond for a customer.
- I watched many milestones performed by the children I have watched and I successfully got majority of them on film for their parents.
- I got to gain experience like handling money, billing insurance, gaining trust of many in many areas in order to do my job diligently and efficiently for all of the jobs I have had since I turned 16
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Customer Sales Representative
Whataburger
10.2023 - 03.2024
Optician
Americas Best Contacts & Eyeglasses
02.2022 - 06.2022
Occasional Babysitter
Family Members
01.2020 - 05.2021
Hostess
Pluckers Wing Bar
01.2020 - 05.2020
No Degree - General Studies
Central Texas College
High School Diploma -
Lake City High School