Tayniqua Hairston
Tampa,FL
Summary
Detail-oriented Fraud Analyst with expertise in fraud investigations, dispute resolution, and financial risk mitigation. Analyzes complex transactions to identify fraud trends and apply regulatory requirements. Manages complex cases effectively, minimizing losses while collaborating across teams to strengthen fraud prevention strategies and improve operational efficiency.
Overview
8
8
years of professional experience
Work History
Fraud Specialist
KeyBank
Tampa, FL
11.2025 - Current
- Reviewed account activity to identify suspicious behavior, implemented security measures, and established account protections, significantly reducing potential fraud risk.
- Generated, documented, and escalated fraud alerts, maintaining thorough case files to support investigations and resolution efforts.
- Managed inbound fraud related inquiries from internal business units, clients, and external financial institutions, providing timely support and issue resolution.
- Updated clients on fraud claims, account status, and resolution processes, ensuring transparency and fostering trust in the claims process.
Fraud Analyst
USAA
Tampa, FL
01.2024 - 10.2025
- Analyzed transaction patterns, account history, and customer information to identify suspicious activity and mitigate financial losses.
- Conducted detailed investigations of suspected fraudulent activity, including account takeover, identity theft, check fraud, wire fraud, and unauthorized transactions.
- Collaborated with internal departments, branch personnel, and external partners to resolve complex fraud cases and support investigations.
- Interviewed customers to gather relevant facts and validate disputed transactions, enhancing accuracy of fraud claims assessment.
- Maintained accurate case documentation while ensuring compliance with regulatory requirements and company policies to support fraud prevention efforts.
Fraud Specialist
Capital One
Tampa, Florida
06.2018 - 09.2023
- Managed high-volume inbound calls from cardholders, resolving account concerns and initiating fraud and billing dispute investigations per regulatory guidelines to ensure compliance.
- Identified unauthorized transactions, account takeover attempts, and emerging fraud trends while ensuring timely resolution and loss prevention.
- Reviewed account activity and implemented appropriate risk mitigation measures to safeguard customer assets and minimize financial exposure to the bank.
Education
Morristown High School
Morristown , NJSkills
- Fraud prevention
- Dispute resolution
- Regulatory compliance
- Investigation
- Chargeback handling
- Data analysis
- Analytical Reporting
- Attention to detail
- Case management
- Documentation management
- Data entry
- Problem solving
- Critical thinking
- Time management
- Team collaboration
- Communication
- Interpersonal skills
- Documentation management
Timeline
Fraud Specialist
KeyBank
11.2025 - Current
Fraud Analyst
USAA
01.2024 - 10.2025
Fraud Specialist
Capital One
06.2018 - 09.2023
Morristown High School