Taynnaris Rivera
Philadelphia,PA
Summary
Customer-focused professional with strong communication skills and a positive attitude. Bilingual and highly skilled in time management, problem-solving, and leadership. Proven ability to collaborate as a team player, while confidently accepting and learning from feedback to improve performance. Committed to delivering high-quality results and consistently exceeding expectations.
Overview
3
3
years of professional experience
Work History
HR Coordinator
Edna’s Care
Philadelphia, Pennsylvania
01.2024 - Current
- Developed training programs for managers to improve their leadership skills and knowledge of HR procedures.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Developed employee orientation and training programs for new hires.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Proficiency in word processing software like Microsoft Word or Google Docs.
- Ability to utilize more complex functions like data manipulation in Excel, advanced formatting options in Word, and animations in PowerPoint.
Phlebotomist
Grifols
01.2024 - 12.2024
- Draws blood from donors, monitors the donor for adverse reactions, and ensures the equipment is working properly
- Performs vital signs, reviews questionnaires, and evaluates the donor's safety
- Carefully identifies and labels the blood samples, and enters the donor's information into a database
- Maintains, tracks, and stores the blood samples for delivery to testing laboratories or blood banks
- Recruits and schedules donors for appointments
- Reviews documents for quality assurance and performs competency observations
- Also prepare patients for blood draws, which may involve helping them feel less nervous
- They must maintain a clean and sanitary work area and instruments to avoid infections
DCW
Aveanna Healthcare
08.2023 - 06.2024
- Provide health care services in patients residences
- Perform domestic and household tasks
- Transport and accompany patients to doctors office or to hospital
- Administer simple prescribed medications
- Assist with clients personal care activities
- Monitor patients (vital signs, temperature, respiration, etc) and report on their condition
- Maintain patients care records and document provided services
- Assist patients with mobility and physical therapies/exercises
- Instruct and counsel patients and families on diet and exercise
- Collect routine specimens
- Provide companionship and basic emotional or psychological support
Blood Collection Staff
Grifols
01.2022 - 06.2023
- Assist in determining the suitability of donors
- Conducts pre-donation medical screening
- You establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality
- Assesses donor suitability and engages in set-up
- Ensures all donor screening information is complete
- Provides appropriate feedback to donor candidates
- Monitors donor and equipment to ensure health of donors and quality of product
- Sets up, disconnects, and operates the automated plasmapheresis machines
- Disconnects and disposes of all contaminated disposable equipment
Education
Certified Phlebotomy Technician -
The Nanny Nurse
09.2023
High School Diploma -
Parkway Center City Middle College
05.2019
Skills
- Customer Service
- Communication Skills
- Positive Attitude
- Strong Work Ethic
- Bilingual
- Time Management
- Problem Solving
- Team Player
- Leadership Qualities
- Ability to Accept Criticism
- Self Confidence
- HR software proficiency
- Data entry and reporting
- Onboarding and orientation
- Background checks
- Workforce planning
Languages
- English
- Spanish
Awards
- CPR
- CPS
- AED
- HHA
- Child Abuse
- Defensive Driver
- Abuse and Molestation
- Trauma Support
- Narcan & Drug Overdose Prevention
Accomplishments
- CPR
- CPS
- AED
- HHA
- Child Abuse
- Defensive Driver
- Abuse and Molestation
- Trauma Support
- Narcan & Drug
- Overdose Prevention
References
- Nikki Love (443) 627-0366
- Joylin Saez (267) 808-2616
- Gerald Clarkson (215) 390-6918
Timeline
HR Coordinator
Edna’s Care
01.2024 - Current
Phlebotomist
Grifols
01.2024 - 12.2024
DCW
Aveanna Healthcare
08.2023 - 06.2024
Blood Collection Staff
Grifols
01.2022 - 06.2023
Certified Phlebotomy Technician -
The Nanny Nurse
High School Diploma -
Parkway Center City Middle College