Taywan Alves Da Silveira
East Brunswick,NJ
Summary
High-energy Store Manager with over 7 years of experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
GameStop
11.2023 - Current
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Production Manager
Tuuber
10.2021 - 12.2023
- Entrusted with the end-to-end management of large-scale production, ensuring the timely delivery of high-quality products.
- Spearhead quality control protocols to maintain superior product standards, resulting in a 98% satisfaction rate from quality audits.
- Collaborate closely with cross-functional teams to streamline production processes, significantly enhancing efficiency and product excellence.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Store Manager
R H Hochscheidt
05.2014 - 12.2020
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Develop strategies to improve customer service, drive store sales, and increase profitability.
- Implement effective merchandising strategies and oversee inventory management.
- Train and develop new employees, providing regular performance feedback.
Education
Associate of Science - Business Administration
Middlesex County College
Edison, NJ10.2024
Skills
- Team Leadership
- Inventory Control
- Loss Prevention Procedures
- Store Merchandising
- Shift Scheduling
- Employee Training
- Customer Service Management
- Report Generation
Certification
Risk Management Certificate – IREM (USA)
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Store Manager
GameStop
11.2023 - Current
Production Manager
Tuuber
10.2021 - 12.2023
Store Manager
R H Hochscheidt
05.2014 - 12.2020
Associate of Science - Business Administration
Middlesex County College
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