Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ubookstore
Seattle, WA
11.2023 - 01.2024
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered inbound calls, chats and emails to facilitate customer service.
Educated customers on special pricing opportunities and company offerings.
Sorting Associate
Amazon
Kent, WA
11.2021 - 09.2023
Scanned barcodes on packages to verify item numbers and locations.
Loaded sorted items into designated bins or containers.
Verified that all products were properly labeled before being placed in storage bins.
Rearranged misplaced items back to their proper areas within the warehouse.
Identified production concerns and worked with supervisors to understand and remedy situations.
Phlebotomy Student
Phlebotomy Training Specialists | Phlebotomy Certification
Renton, WA
06.2022 - 08.2022
Followed safety procedures when handling blood samples.
Documented daily activities and collected specimens for laboratory tests.
Restocked supplies and equipment necessary for specimen collection.
Collected, labeled, and stored blood samples according to established protocols.
Organized work area efficiently to ensure smooth workflow during peak hours.
Education
Bachelor of Science - Neuroscience
University of Washington
Seattle, WA
06-2027
High School Diploma -
Highline High School
Burien, WA
06.2023
Skills
Specimen Preparation
Sanitation and Sterilization
Medical Records Review
Blood Collection
Paperwork Processing
Timeline
Customer Service Representative
Ubookstore
11.2023 - 01.2024
Phlebotomy Student
Phlebotomy Training Specialists | Phlebotomy Certification
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T