T’Azha Williams-Jefferies
Virginia Beach,VA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance guest engagement and streamline operations, achieving high customer satisfaction. Skilled in cash handling and team collaboration, consistently exceeding sales targets and fostering repeat business through personalized service. Very family and goal oriented and appreciate your consideration!
Overview
11
11
years of professional experience
Work History
Server
Texas Roadhouse
01.2024 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Red Lobster
06.2020 - 01.2024
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy and attention to detail throughout service.
- Trained new staff on menu offerings, service standards, and operational procedures to enhance team performance.
Sales Associate
Charolette Russe
01.2018 - 12.2020
- Assisted customers in product selection, enhancing overall shopping experience.
- Executed daily sales transactions accurately and efficiently using POS systems.
- Maintained inventory levels, ensuring product availability and organization on sales floor.
Before and After School Assistant
YMCA Daycare
09.2017 - 06.2018
- Supervised daily activities, ensuring safety and engagement for children during before and after school programs.
- Planned and implemented age-appropriate educational activities to enhance social and cognitive development.
- Collaborated with parents to communicate children's progress and address any concerns effectively.
Crew Member
McDonald’s
06.2014 - 06.2017
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained food safety standards.
- Collaborated with team members to ensure efficient order fulfillment.
- Assisted in training new crew members on procedures and policies.
Education
No Degree - Social Work
Livingstone College
Salisbury, North Carolina, NCHigh School Diploma -
Middletown High School
Middletown, RI06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Team collaboration
- Service prioritization
- Quality control
- Relationship management
Timeline
Server
Texas Roadhouse
01.2024 - Current
Server
Red Lobster
06.2020 - 01.2024
Sales Associate
Charolette Russe
01.2018 - 12.2020
Before and After School Assistant
YMCA Daycare
09.2017 - 06.2018
Crew Member
McDonald’s
06.2014 - 06.2017
No Degree - Social Work
Livingstone College
High School Diploma -
Middletown High School