Tchalensky Esperance
North Miami Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Completed point of sale opening and closing procedures
- Managed inventory control, cash control and store opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Maintained clean sales floor and straightened and faced merchandise
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Rotated merchandise and displays to feature new products and promotions
- Supervised guests at front counter, answering questions regarding products
Education
High School Diploma - Business
C.G Bethel High School
North Miami Beach, FL06.2022
Skills
- Order and Refund Processing
- Customer Data Confidentiality
- Needs Assessment
- Understanding Customer Needs
- Data Entry and Maintenance
- Microsoft Exchange
- Critical Thinking
- Multitasking and Organization
- Inventory Management
- Focus and Follow-Through
- Sales Tracking
- Word Processing
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Publix Grocery Store
10.2021 - Current
High School Diploma - Business
C.G Bethel High School
Similar Profiles
Mikel HallMikel Hall
Customer Service Representative at Publix Grocery StoreCustomer Service Representative at Publix Grocery Store
Cameron ScottoCameron Scotto
Grocery Replenishment Specialist at Publix Grocery StoreGrocery Replenishment Specialist at Publix Grocery Store
Diane ZielkeDiane Zielke
Grocery Replenishment Specialist at Publix Grocery StoreGrocery Replenishment Specialist at Publix Grocery Store