Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teah Handcox

Summary

Experienced Certified Senior Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Walgreens. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
04.2023 - Current
  • Coordinate the efficient filling of more than 300 daily prescriptions to keep operations running smoothly.
  • Supervise the daily duties of 4 pharmacy technicians in the absence of the RXOM, ensuring efficient day-to-day business assignments.
  • Coach the team in best patient service practices, improving customer experience and increasing NPS to 83%.
  • Responsible for weekly MFO Returns and monthly out dated medication returns.
  • Assisted in the training of 2 designated hitters and 1 pharmacy extern.
  • Communicate with prescribers to obtain refill authorization and verify medication dosages.
  • Help pharmacy technicians resolve problematic prescriptions and address customer questions to keep workflow efficient.

Certified Technician

Walgreens
12.2022 - 04.2023


  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated directly with doctors offices via telephone, fax and email.

Shift Lead

Walgreens
02.2021 - 12.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Customer Service Associate

Walgreens
08.2020 - 02.2021
  • Models and delivers a distinctive and delightful customer experience.
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Percy L. Julian High School
Chicago, IL
06.2010

Skills

  • Inventory and Supply Management
  • Reviewing Patient Information
  • Quantity Calculations
  • Problem-Solving Skills
  • Manual and Automated Medication Dispensing

Certification

  • CPhT - Certified Pharmacy Technician
  • APHA Certified Immunizer
  • CPR Certified

Timeline

Senior Certified Pharmacy Technician

Walgreens
04.2023 - Current

Certified Technician

Walgreens
12.2022 - 04.2023

Shift Lead

Walgreens
02.2021 - 12.2021

Customer Service Associate

Walgreens
08.2020 - 02.2021

High School Diploma -

Percy L. Julian High School

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Teah Handcox