Teah Kesler
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
05.2021 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Material Handler
All States Ag Parts
06.2018 - 03.2021
- Picked and packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
- Attached identifying tags to containers to mark with identifying shipping information.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Cashier
Lake Mills Aquatic Center
05.2016 - 08.2016
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science -
MercyOne North Iowa X-ray School
Mason City, IA06.2024
Associate of Arts - Pre-radiology
North Iowa Area Community College
Mason City, IA12.2021
High School Diploma -
Lake Mills Senior High School
Lake Mills, IA05.2018
Skills
- Workflow Management
- Training and Mentoring
- Customer Service
- Handling Escalations
- Effective Workflow Management
- Problem-Solving
Timeline
Customer Service Manager
Hobby Lobby
05.2021 - Current
Material Handler
All States Ag Parts
06.2018 - 03.2021
Cashier
Lake Mills Aquatic Center
05.2016 - 08.2016
Associate of Science -
MercyOne North Iowa X-ray School
Associate of Arts - Pre-radiology
North Iowa Area Community College
High School Diploma -
Lake Mills Senior High School
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