Dynamic hospitality professional looking to obtain a position to apply cheerful customer service and communication skills with the ability to multi-task and maintain ongoing customer satisfaction. Time management and punctuality are critical to the succuss of customer retention and appreciation.
Hi, I’m
Tealana Hedgespeth
Customer Service/Hospitality
Loveland,CO
Summary
Overview
13
years of professional experience
Work History
Phebe'sNew York City
Manager
01.2019 - 07.2023
Job overview
- Oversee employee work in front of house and back of house to ensure compliance with company policies and regulations
- Completed daily report logs
- Handled situations with customer complaints
- Oversee day to day operations
- Complete end of the shift reports for employees.
- Cross-trained existing employees to maximize team agility and performance
Phebe'sNew York City
Server/Bartender
01.2016 - 07.2023
Job overview
- Successfully placed food and drink orders for high volume dining
- Delivered food from kitchen to customer
- Bussed tables
- Maintained positive attitude through difficult circumstances
- Answered phone for pick-up orders and party reservations
- Kept a clean restaurant, rolled silverware, set up/break down
- E-Tips Certified
- Responsible for cash and credit card transactions
- Operated as sole bartender for daytime shifts.
Freddy'sLoveland
Manager
01.2011 - 01.2016
Job overview
- Key member in opening a new location
- Hired, coached, and trained 50+ staff members on customer service skills, food, and beverage knowledge, etc
- Correctly entered inventory and placed food orders for the company every week
- Resolved customer complaints and fostered customer retention and loyalty
- Directed daily work of staff and maintained performance reports
- Delivered positive reinforcement and constructive criticism for employee work efforts
- Provided employees with monthly performance reports
- Completed daily work and maintenance logs.
Education
Colorado State University
BA in English Literature
05.2015
University Overview
Skills
- 10 years in fast paced environment
- Multi-task
- POS and Micros skills
- Leadership skills
- Profit and Loss Accountability
- Quick Learner
- Organization
- Time management
Timeline
Manager
Phebe's
01.2019 - 07.2023
Server/Bartender
Phebe's
01.2016 - 07.2023
Manager
Freddy's
01.2011 - 01.2016
Colorado State University
BA in English Literature
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