Teana Wilkinson
Walker,LA
Summary
Experienced Optician delivering exceptional service and assistance to patients. Assists in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
11
11
years of professional experience
Work History
Lead Optician
Bond Wroten Eye Clinic-Amite, LA
08.2023 - 06.2024
- Answer phone calls and schedule new and established patients
- Assist front desk with checking in patients in a timely manner in order to maintain clinic flow
- Assist in check out duties including but not limited to billing out exams and services along with attaching corresponding diagnosis codes, determining correct, co-pays, based on insurance coverage and allowable amounts, posting payments, scheduling, and follow up appointments
- Triage potential emergency situations (possible retinal or corneal emergencies
- Review prescriptions written by physician for glasses and assist in choosing proper eyewear (I.e. Frame styling)
- Interpret prescription to determine to appropriate lens design, materials, and enhancements that best fit patient needs
- Returning chart to appropriate department to ensure co-management correspondence is sent to other physicians (Diabetic reports, Cataract evaluation, LASIK evaluation, etc…)
- Lens Edging using Professional Equipment; tracing, blocking, edging, mounting and final inspections
- Fitting adjustments and trouble shooting acuity problems with various correction
- Insurance filing (Vsp, Always Care, Spectera, Davis, All Medicaid plans, Eyemed)
- Insurance verification: all above and various medical insurance plans (BCBS, Humana, Cigna, UnitedHealthcare, UMR, Medicare, People's Health, Aetna)
- Point of sale transactions, including knowledge of Care Credit
- Frame inventory and re-stocking responsibilities
- Meeting frame & lab representatives and maintaining optical inventory
- Maintaining a clean lab and lobby at all times
- Lab inventory (stock lenses, edging supplies)
- Willing and able to obtain ABO and Ophthalmic Technician Certifications.
Ophthalmic Technician/Optician
Shenandoah Eye Clinic-Baton Rouge, LA
04.2021 - 12.2023
- Answer phone calls and schedule new and established patients
- Check in patients in a timely manner and maintain clinic flow
- Work up patients for comprehensive exams; (Auto-refaction, IOP, obtaining medical histories, Chair skills, obtaining visual acuity with both glasses and contacts, lensometry)
- Basic training in diagnostic medical testing; (OCT, PACH, Visual Fields, Topography, Fundus photos)
- Triage potential emergency situations (possible retinal or corneal emergencies)
- Brief knowledge in scribing for physician conducting exams
- Review prescriptions written by physician for glasses/contacts and recommend proper eyewear (I.e
- Lenses and frame styling)
- Calling in various medications prescribed by physician for medical emergencies and handling refill requests for established patients
- Scheduling and maintaining referrals for patients for further testing, cataract surgery, etc
- Reviewing and sending co-management correspondence to other physicians (Diabetic reports, Cataract evaluation, LASIK evaluation, etc…)
- Lens Edging using Professional Equipment; tracing, blocking, edging, mounting and final inspections
- Fitting adjustments and trouble shooting acuity problems with various correction
- Insurance filing (Vsp, Always Care, Spectera, Davis, All Medicaid plans, Eyemed)
- Insurance verification: all above and various medical insurance plans
- (BCBS, Humana, Cigna, UnitedHealthcare, UMR, Medicare, People's Health, Aetna)
- Point of sale transactions, including knowledge of Care Credit
- Frame inventory and re-stocking responsibilities
- Meeting frame & lab representatives and maintaining optical inventory
- Maintaining a clean lab and lobby at all times
- Office inventory (I.e
- Cleaning/office supplies)
- Willing and able to obtain ABO and Ophthalmic Technician Certifications.
Front Desk Receptionist
Mainstay Suites
11.2022 - 08.2023
- Maintain cleanliness in entrance and lobby area (sweeping, mopping, mirrors and windows)
- Prepare work orders for both housemen and housekeepers
- Ensure all guests checked out at appropriate time
- Assist with other departments as needed (I.e. laundry, housekeeping)
- Answer all incoming calls in a timely manner
- Assists guests in a professional, welcoming and timely manner
- Create new reservations for both personal and commercial travelers as well as extend existing reservations
- Ensure proper contracted rates were given
- Money management; drawer counts, material inventory, etc..
- Troubleshoot any issues in a timely and professional manner.
Lead Optician
Bond-Wroten Eye Clinic-Amite, LA
10.2017 - 09.2020
- Review RX for glasses and recommend materials and frames
- Edging using Professional Equipment; i.e
- Tracing, blocking, fitting lens
- Fitting adjustments and trouble shooting visual problems
- Insurance filing (Vsp, Always Care, Medicaid, Eyemed, Superior)
- Point of sale transactions, knowledge of Care Credit
- Lens/Frame Inventory
- Meeting frame & lab representatives
- Maintaining a clean lab and work area
- Multi-Tasking
- Willing and able to obtain ABO Certification.
Optician
Smarter Eyewear-Baton Rouge, LA
03.2015 - 08.2016
- Review RX for glasses and recommend materials and frames
- Edging using Professional Equipment; i.e
- Tracing, blocking, fitting lens
- Fitting adjustments and trouble shooting
- Insurance filing (VSP, ALWAYS CARE, CARE CREDIT)
- Point of sale transactions
- Lens/Frame Inventory
- Maintaining a clean store and work area
- Multi-Tasking
- Willing and able to obtain ABO Certification.
Legal Assistant
The Carver Law Firm-Baton Rouge, LA
11.2013 - 02.2015
- Open up office, including office equipment, and prepare an agenda for the paralegal.
- Answer and direct multi-line phones to appropriate departments
- Review legal documents to ensure proper language and formatting are present.
- Clerical work; i.e
- Securely Scanning and filing documents to the appropriate destination
- Organizing and formatting updated filing systems
- Assisting both attorney and paralegal with any as needed duties
- Filing positions at the court, on behalf of attorney
Education
High school or equivalent -
Denham Springs High School
Denham Springs, LA01.2012
Skills
- Multi-line Phone Systems
- Clerical Experience
- Insurance Verification
- Medical Scheduling
- Medical Billing
- EMR Systems
- Medical Terminology
- Medical Office Experience
- HIPAA
- Medical Receptionist
- Medical Records
- Medical Coding
- ICD-10
- Triage
- Patient Care
- Customer Service
- Optical Measurements
- Repairing Glasses
- Optical dispensing
- Prescription Interpretation
- Attention to Detail
References
- Rebecca Compton - (225) 610-5483 -Bond Wroten Eye Clinic
- Kaytlen Payne - 225-364-5624 - Shenandoah Eye Clinic
- Nicole Gunter- (225) 221-7645 - Family Friend
Additional Information
Excellent Time Management, Leadership skills, Desire to excel and progress in job level
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Optician
Bond Wroten Eye Clinic-Amite, LA
08.2023 - 06.2024
Front Desk Receptionist
Mainstay Suites
11.2022 - 08.2023
Ophthalmic Technician/Optician
Shenandoah Eye Clinic-Baton Rouge, LA
04.2021 - 12.2023
Lead Optician
Bond-Wroten Eye Clinic-Amite, LA
10.2017 - 09.2020
Optician
Smarter Eyewear-Baton Rouge, LA
03.2015 - 08.2016
Legal Assistant
The Carver Law Firm-Baton Rouge, LA
11.2013 - 02.2015
High school or equivalent -
Denham Springs High School