Summary
Overview
Work History
Education
Skills
Timeline
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Teanna Echols

Harrisburg,PA

Summary

Hospitable Admissions Coordinator with over 1 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns.

Overview

11
11
years of professional experience

Work History

Admission Coordinator

Select Medical
02.2023 - Current
  • Facilitates timely, accurate and otherwise effective referral intake as outlined in admission workflow process
  • Provides analytical insight into admissions data and referral patterns for effective and sustained business development
  • Coordinates activities with other departments as needed and participates in other related organizational activities.
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Optimized communication strategies between departments involved in admissions process, fostering collaboration and efficiency.
  • Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
  • Works with team to resolve occasional challenges and overcome obstacles
  • Ensures that all deficiencies remain at 0% to eliminate holds, working with CBO and HIM to ensure any errors are resolved.
  • Ensures every referral is timely and accurately entered in Transitions of Care

Intake Specialist

Christian Church United of the Tri County Area
12.2023 - 03.2024
  • I worked as Intake Specialist for a Women's and Non Binary overnight night shelter
  • I had assisted with initial intake paper for all new guest
  • I provided assisted with their needs from food, clothing, necessity or even just a lending ear.

Customer Service Supervisor

Aetna, a CVS Health Company
03.2022 - 03.2023
  • Managed a team of 15-18 customer service representatives
  • Provided monthly 1:1 with each staff member to go over stats, quality, areas of improvement as well as strengths and opportunities
  • Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare
  • Promote cost effective outcomes and improve program/operational efficiency involving clinical issues
  • Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs
  • Promotes/supports quality effectiveness of Healthcare Services.

Team Lead

Aetna, a CVS Health Company
08.2013 - 03.2022
  • Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare
  • Promote cost effective outcomes and improve program/operational efficiency involving clinical issues
  • Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs
  • Promotes/supports quality effectiveness of Healthcare Services
  • Worked on special teams when new programs were being implemented
  • Worked overtime to meet the needs and timeframes for our department to stay compliant.

Education

Some College (No Degree) - Criminal Justice/Law

Central Penn College
Pennsylvania

Diploma -

Central Dauphin East Senior High School
Pennsylvania
05.2002

Skills

  • Compassionate communication
  • Assertiveness
  • Eligibility review
  • Insurance Verification
  • Customer Service
  • Active Listening
  • Maintaining Client Records
  • Problem-Solving
  • Attention to Detail
  • Cultural Sensitivity

Timeline

Intake Specialist

Christian Church United of the Tri County Area
12.2023 - 03.2024

Admission Coordinator

Select Medical
02.2023 - Current

Customer Service Supervisor

Aetna, a CVS Health Company
03.2022 - 03.2023

Team Lead

Aetna, a CVS Health Company
08.2013 - 03.2022

Some College (No Degree) - Criminal Justice/Law

Central Penn College

Diploma -

Central Dauphin East Senior High School

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Teanna Echols