Summary
Overview
Work History
Education
Skills
Timeline
Generic

TEANNA WALKER

Natchitoches,LA

Summary

Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Concentrix
11.2023 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new team members on customer service protocols and company policies.
  • Implemented process improvements to streamline customer interactions and reduce wait times.
  • Maintained accurate records of customer interactions, improving data integrity and reporting capabilities.

Fraud Customer Service Advisor

US BANK
10.2021 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • REMOTE

Technical Support Representative

ADT
04.2019 - 09.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • REMOTE

Customer Service Representative

CVS
03.2018 - 02.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • REMOTE

Education

High School Diploma - undefined

Natchitoches Central High School
Natchitoches, LA
05.2018

Skills

  • Call Center Operations
  • Sales Proficiency
  • Account Management
  • Customer Relations
  • Quality Assurance
  • Call Center Experience
  • Multitasking
  • Positive Attitude
  • Building Rapport
  • Technical Support
  • Problem Solving
  • Product Knowledge

Timeline

Customer Service Representative

Concentrix
11.2023 - Current

Fraud Customer Service Advisor

US BANK
10.2021 - 10.2023

Technical Support Representative

ADT
04.2019 - 09.2021

Customer Service Representative

CVS
03.2018 - 02.2019

High School Diploma - undefined

Natchitoches Central High School