Teardra Bowen
Vancouver,WA
Summary
Dynamic shift lead with strong customer service focus, expert in team training and operational efficiency. Committed to enhancing workplace safety and fostering a positive team environment.
Experienced kitchen supervisor with a proven track record in staff training and motivation. Skilled in inventory management, safety compliance, and conflict resolution. Ready to leverage expertise in enhancing team performance and operational effectiveness.
Overview
10
10
years of professional experience
Work History
Shift Lead
Pacific Bells
Brush Prairie, WA
03.2025 - Current
- Trained and mentored new team members on operational procedures and customer service techniques.
- Coordinated shift schedules to optimize staffing levels and maintain operational efficiency.
- Implemented inventory management practices for accurate stock levels and reduced waste.
- Assisted in resolving customer complaints while maintaining a positive dining experience.
- Filled out Pre dinner forms with correct temperatures of food items hot and cold.
- Conducted regular safety checks to ensure compliance with health regulations and workplace safety standards.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Took out trash, broke down boxes, cleaned dishes and put them where they belonged.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Lead Kitchen Supervisor
Chartwells Compass Group
Battle Ground, WA
07.2021 - 11.2024
- Supervised daily kitchen operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored kitchen staff, enhancing team performance and efficiency.
- Developed menus in collaboration with nutritionists, promoting healthy meal options for clients.
- Streamlined food preparation processes, reducing waste and improving service delivery times.
- Implemented inventory management systems, optimizing stock levels and minimizing costs.
- Ensured consistent quality of dishes served by conducting regular taste tests and adjusting recipes as needed for optimal flavor profiles.
- Maintained a clean and sanitary work environment, ensuring compliance with health code regulations and preserving food quality.
Lead Kitchen Manager
Sodexo Food Service
Battle Ground, WA
07.2019 - 06.2021
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Took inventory regularly to reduce waste and improve cost efficiency.
- Kept kitchen clean and organized.
- Made sure to complete dishes, break down boxes, clean up trash, maintain and clean work environment.
- Completed daily computer tasks, and ordering accurately for the following days.
- Forecasted how many of each meal I would nee for the following weeks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Cashier Team Lead
ReTails Thrift Store
Vancouver, WA
01.2016 - 12.2018
- Supervised daily cash register operations, ensuring accuracy and efficiency.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Managed inventory of drinks and snacks on the front end of the store, facilitating timely restocking of merchandise.
- stocked new items coming out on the floor.
- Planned and timed breaks of the front end.
- Helped with customer complaints.
- Made sure to work in a fast pase as well as maintaining good customer service.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and organized work environment.
Education
High School Diploma -
Prairie High School
Vancouver, WASkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff supervision
- Work delegation
- Rules enforcement
- Staff motivation
- Shift leadership
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead
Pacific Bells
03.2025 - Current
Lead Kitchen Supervisor
Chartwells Compass Group
07.2021 - 11.2024
Lead Kitchen Manager
Sodexo Food Service
07.2019 - 06.2021
Cashier Team Lead
ReTails Thrift Store
01.2016 - 12.2018
High School Diploma -
Prairie High School