I have an ongoing interest in most all things technological! From buying the hardware to coding the software; IT work all around brings me to a better mood and state of mind than just doing normal operations would There's something about wondering how a motherboard is electrically alive the same way our brain produces brain waves or about how RAM is like our metabolism's will to act based upon how much energy we have built up It's simply my personal way of thinking about computers, and it usually gets the job done
Victoria Atkinson
Sarasota,FL
Summary
Achieved a 95% score in specialized testing at Iriss, showcasing exceptional technical support and client relations skills. Expert in relationship selling and team collaboration, I have successfully managed campaigns and enhanced customer satisfaction at Total Quality Logistics, demonstrating both innovative thinking and effective communication. Hardworking employee enthusiastic about learning the programming field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Iriss
03.2023 - 04.2023
- 1 week of testing scored 95% or more on all assignments
- Paid testing on physics laws, specifically thermodynamic laws and infrared technology
Technical Support Specialist
Total Quality Logistics
06.2022 - 01.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Creative Director
Great American Tiny House Show
06.2015 - 06.2022
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Developed strategic communication and marketing plans.
Education
Bachelor of Science - Neuroscience
University of Cincinnati
Cincinnati, OH06.2022
Associate of Science - Chemistry
University of Cincinnati Blue Ash College
Cincinnati, OH06.2020
Skills
- Client Relations
- Relationship selling
- Inquiry Handling
- Team Collaboration
- Objection handling
- Technical Support
Interests
Timeline
Sales Specialist
Iriss
03.2023 - 04.2023
Technical Support Specialist
Total Quality Logistics
06.2022 - 01.2023
Creative Director
Great American Tiny House Show
06.2015 - 06.2022
Bachelor of Science - Neuroscience
University of Cincinnati
Associate of Science - Chemistry
University of Cincinnati Blue Ash College
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