Te'Arra Newkirk
Smyrna,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Driver Examiner 1
GA Department of Driver Services
Atlanta, GA
12.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provide clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Contribute positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Amazon Delivery Specialist
Infinite Miles
Fairburn, GA
09.2021 - 11.2023
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Education
Bachelor of Arts - Sociology
Albany State University
Albany, GA05-2027
Skills
- Critical thinking
- Active listening
- Data entry
- Problem resolution
- Computer proficiency
- Paperwork processing
- Product and service solutions
References
Available Upon Request
Timeline
Driver Examiner 1
GA Department of Driver Services
12.2023 - Current
Amazon Delivery Specialist
Infinite Miles
09.2021 - 11.2023
Bachelor of Arts - Sociology
Albany State University