Ted Neil

-Manage the Augusta market for Kennebec Savings Banks with a focus on Retail and overall customer relationships.

-Lead the flagship branch of KSB, that holds over 500 million in deposits.

-Monitor branch deposit activity

-Regular contact with branch customers with deposits over $250,000 and higher.

-Collaborate with other departments to ensure all customer needs are met and that we maximize customer relationships.

-Attend community events and network within the community.

-Work directly with customers to help meet their financial needs and grow relationships.

-Collaborate with senior management and the front-line team members to implement changes.

-Lead a team of up to 12 team members and work to build a positive work culture with exceptional teamwork.

-Evaluated employee performance regularly through reviews and one on one sessions to facilitate continuous development of skills and knowledge base within the team.

- Oversaw the five branches of the credit union which included up 24 team members.

- Responsible for the day to day operations of the credit union branches.

- Coordinated with two regional managers to ensure each branch has its needs met.

- Oversaw training and development of staff, especially the lending staff.

- Preformed staff reviews and work with supervisors on staff development.

- Work with staff on improving performance.

- Reviewed loans for possible policy exceptions and approvals for above lending authorities.

- Conducted mortgages, consumer loans, member service, and teller functions.

- Reported directly to the CEO, working on the overall strategy of the credit union

-Participated in monthly meetings with the Board of Directors.

-Community involvement and participation volunteer credit union events.

-Oversaw the three Franklin County branches of the credit union

-Responsible for day to day operations of the branches which included deposit and lending activity.

-Oversaw the training and development of the staff.

-Preformed staff reviews and worked directly with the supervisors in the branches

-Conducted mortgages, consumer loans, member service and teller functions.

-Participated in community events

-Was promoted to AVP Operations/ Lending Development which included more lending oversight and the oversight of two additional branches.

- Responsible for quality of all products and components

- Conducted routine audits of product throughout the manufacturing process ensuring they met quality standards.

- Coordinated with machine operators, mechanics, and supervisors to maintain quality while balancing the need for efficient production.

- Work with customers to resolve quality complaints and disputes.

- Supervised a production crew and finishing department, ensuring quality standards were met and production rates achieved.

- Was responsible for handling any personnel issues that arose within that production crew.

-Helped implement new products and production processes.

- Conducted criminal and civil investigations

- Made arrests and issued summons to court

- Handled traffic accident investigations, death investigations, welfare checks, death notifications, etc.

- Had to be able to handle high stress situations while dealing with people who were often not in a good state of mind. Excellent deescalation skills are key to handle these situation to ensure the best possible results.