Ted L Fleming

Managing a crew of 150 employees. Training, safety, production flow, teaching optics and machinery, interviewing, hiring, team building, counseling, lean six sigma, opening and closing of building, customer service, scheduling, troubleshooting and problem solving, maintaining highest moral level.

• Kept warehouse up to safety and health regulations at all times.
• Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
• Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
• Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.

• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Developed strong relationships with optical laboratories, ensuring timely order processing and delivery of eyewear products.
• Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
• Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
• Ensured accurate measurements and fitting of eyeglasses, resulting in increased customer comfort and satisfaction.