Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Work History
Case Manager
3 Years 7 Months
Cherokee Federal Business | 01.2022 - 08.2025
Facilitated patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes worked with physicians, social workers, families, and human services providers.
Coordinated and facilitated patient care through comprehensive assessments, evaluations, planning, and implementation
Communicating patient needs to a variety of care team members and follow up accordingly
Managing discharge plans upon completion of treatment
Working collaboratively with patients, families, physicians, and nurses to ensure high quality care.
Case Manager Aide
3 Years 5 Months
Loyal Source Government Services, LLC | 07.2018 - 12.2021
Coordinated client assessments to determine needs and eligibility for services.
Developed individualized service plans in collaboration with clients and interdisciplinary teams.
Monitored client progress, ensuring adherence to treatment goals and timelines.
Facilitated communication between clients, healthcare providers, and community resources.
Advocated for clients' rights and access to necessary services and supports.
Care Coordinator
1 Year 1 Month
Divine Home Care Services | 05.2016 - 06.2017
Developed and implemented care plans tailored to individual client needs.
Coordinated communication among healthcare providers, clients, and families for seamless service delivery.
Monitored client progress and adjusted care strategies to enhance outcomes and satisfaction.
Conducted comprehensive assessments to identify client health needs and resource requirements.
Managed case documentation ensuring compliance with regulatory standards and organizational policies.
Child Welfare Officer
1 Year 6 Months
Don Bosco Academy | 10.2014 - 04.2016
Led operational initiatives to enhance workflow efficiency and reduce processing times.
Developed and implemented training programs for team members, fostering skill development and knowledge sharing.
Streamlined communication processes between departments to improve information flow and collaboration.
Mentored junior staff in best practices, contributing to overall team performance and productivity gains.
Education
Mental Health First AID
National Council | Dallas, Texas | 11-2024
Bachelor's Degree - Social Work
Makerere University | Kampala, Uganda | 08-2014
High School Diploma
Guglielmo Marconi | Asmara, Eritrea | 07-2011
Skills
Client advocacy
Crisis intervention
Crisis management
Clinical communication skills
Treatment planning
Conflict resolution
Customer service
Case management
Clinical communication
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGES
ENGLISH
Full Professional
AMHARIC
Full Professional
Spanish
Full Professional
Italian
Native or Bilingual
Tgrigna
Native or Bilingual
Interests
Love for photography on the countryside
cities
and coastal regions
Socializing and integrating with different cultures for learning