Summary
Overview
Work History
Education
Skills
Timeline
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TEEYONKA BUTLER

Hope Mills,United States

Summary

High-energy, professional eager to contribute skills and experience to a new and challenging role. Dedicated team member with excellent communication skills and a pleasant demeanor. When counting cash to balance the cash drawer, be meticulous and quick. To process customer payments efficiently, you should be able to operate cash registers and point-of-sale systems. Hardworking Cashier with a strong background in fast paste environments, as well as a high level of accuracy and efficiency. Dedicated, energetic, and skilled in assisting customers with any need. Work quickly to understand, document, and resolve customer issues, ensuring customer satisfaction while meeting stringent business goals. Solid team player with a positive attitude and demonstrated ability to build rapport with clients. Call center experience Customer service Stocking and replenishing Inbound and outbound calling Customer relations Complaint resolution Money handling abilities

Offering strong communication and interpersonal skills with commitment to learning and growing within member service environment. Brings foundational understanding of customer service principles and ability to quickly learn new systems and processes. Ready to use and develop problem-solving and data entry skills in Member Service Representative role.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Triple Impact Connections
09.2023 - 11.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

Work from Home Customer Service Agent

The Connection
12.2021 - 04.2022
  • Provided each customer with exceptional service by listening to their concerns and answering their questions
  • Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket

Team Member

Jersey Mike's Subs
08.2021 - 10.2021
  • Formed strong bonds with my coworkers and managers
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
  • Took on additional job responsibilities, including cashier and slicer, allowing me to meet the project's target date during an unexpected backlog
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Quickly learned all required tasks to maximize performance
  • All of my tasks were completed in a productive and efficient manner

Customer Service Representative

SYKES Enterprises, Inc.
11.2020 - 03.2021
  • Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
  • Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution
  • Provide clients with constructive advice and the best possible solution
  • Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed
  • Clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolution

Education

High School -

Alger B. Wilkins High School
Fayetteville, NC
01.2020

Associate of Science -

Fayetteville Technical Community College
Fayetteville, NC
04-2027

Skills

  • Call center experience
  • Customer service
  • Stocking and replenishing
  • Inbound and outbound calling
  • Customer relations
  • Complaint resolution
  • Money handling abilities
  • Customer support
  • Relationship building
  • Banking
  • Calm and professional under pressure
  • Call center operations
  • De-escalation techniques

Timeline

Member Service Representative

Triple Impact Connections
09.2023 - 11.2024

Work from Home Customer Service Agent

The Connection
12.2021 - 04.2022

Team Member

Jersey Mike's Subs
08.2021 - 10.2021

Customer Service Representative

SYKES Enterprises, Inc.
11.2020 - 03.2021

High School -

Alger B. Wilkins High School

Associate of Science -

Fayetteville Technical Community College
TEEYONKA BUTLER