Tefhanie Francis
Toronto
Summary
Detail-oriented Administrative and Customer Service Professional with a strong track record in process optimization and client relations. Experienced in managing payroll, conducting team training, and enhancing customer experiences. Demonstrates excellent organizational skills and a commitment to delivering high-quality service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Cash Money
Toronto
01.2023 - Current
- Coordinated business operations and administrative functions to ensure streamlined processes.
- Managed payroll administration with ADP, ensuring timely and accurate processing.
- Trained and supervised frontline team members, ensuring adherence to corporate strategy.
- Ensured high customer service standards, addressing needs with professionalism.
- Established strong client relationships through knowledgeable and empathetic service.
- Organized meetings and maintained staff schedules to optimize workflow.
- Executed accurate data entry and managed database effectively.
- Participated in monthly financial reviews, offering targeted coaching to enhance team performance.
General Assistant
Baycrest Centre for Geriatric Care
Toronto
01.2020 - 01.2021
- Delivery of meal trays to assigned patients, feeding of patients as necessary, or assistance with meals as required
- Created schedules and facilitated visits for residents with family members to promote social engagement.
- Facilitated virtual visits for residents and families using tablet or smartphone technology.
- Input residents’ monthly data using the company’s system
- Conducted questionnaire for new residents to determine therapeutic recreational needs
Accountant Assistant
401 Dixie Mazda
Mississauga
01.2019 - 01.2020
- Coordinated communications with clients and vendors through phone, email, and in-person interactions to ensure clear information flow
- Receipts all monies received from vehicle sales down payments, including credit cards daily
- Prepare and log the daily deposit and cheques for accuracy
- Directed customer to the correct department, notified the appropriate employee that a customer is waiting
- Welcomed showroom customers with professionalism and friendliness, identifying their needs to enhance their visit experience
Team Leader
Minacs
Oshawa
01.2014 - 12.2014
- Led customer service professionals, enhancing service delivery and optimizing day-to-day operations.
- Served as primary point of contact for staff enquiries and customer service escalations; employed active listening to identify challenges and investigate solutions.
- Trained and coached staff; advised on best practices, listened to customer calls, and reviewed service records to ensure adherence to service standards.
- Performed administrative tasks to streamline daily operations.
Education
Community & Health Sciences - Personal Support Worker
Centennial College
Ontario, CA01-2023
Office Administration - Medical
Centennial College
01-2014
Skills
- Operational oversight
- Budget management
- Financial processes
- Data analysis
- Workflow coordination
- Scheduling
- Task delegation
- Team collaboration
- Team building
- Performance evaluation
- Succession planning
- Coaching and mentoring
- Customer relations
- Documentation and correspondence
- Phone etiquette
References
Available upon request
Training And Professional Development
- Management Development Program, Cash Money, Toronto, ON
- Interview & Selection, Cash Money, Toronto, ON
Timeline
Assistant Manager
Cash Money
01.2023 - Current
General Assistant
Baycrest Centre for Geriatric Care
01.2020 - 01.2021
Accountant Assistant
401 Dixie Mazda
01.2019 - 01.2020
Team Leader
Minacs
01.2014 - 12.2014
Community & Health Sciences - Personal Support Worker
Centennial College
Office Administration - Medical
Centennial College